Regional Aftermarket Manager

Description

• Develop and maintain effective service department processes for customer satisfaction.
• Conduct quarterly store walk-arounds to ensure compliance with company standards.
• Serve as the keeper of standards for RDO Equipment Co. locations and aftermarket departments.
• Drive safety culture within the region, ensuring sound and safe business practices.
• Ensure completion of the Product Improvement Program and maintain professional relationships with vendors.
• Engage and support Operations Managers, review WIP/BIP bi-weekly, and address store issues.
• Collaborate with ALS to streamline oil sample processes.
• Conduct weekly customer visits and quarterly reviews of customer accounts to identify growth opportunities and drive conquest initiatives.
• Follow all safety rules and regulations and adhere to company policies and procedures.
• Foster a positive work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Set up and monitor annual capstone training calendars for the region, ensuring classes are full and grades are communicated.
• Manage Customer Service Advisor Program, including marketing, customer engagement, coverage needs, sales training, and extended warranties.
• Manage the evaluation, allocation, and management of physical and financial resources.
• Assist in driving aftermarket business through parts department initiatives, collaborating with Deere on promotions, and utilizing allocated funds.
• Address warranty issues between Deere and stores, acting as the overall liaison between Deere and RDO.
• Set regional direction for aftermarket activities.
• Participate in monthly financial calls to review regional performance.
• Lead, coach, mentor, and train CSAs to promote, assess, and close service work, managing CSA and customer accounts with a sales manager mindset.
• Work with Service departments to provide consistent support, including E-walk usage and text messaging.
• Assess training, promotion, and career growth opportunities for Service Technicians and Service/Parts Leaders.
• Develop and implement internal and external training programs, including technician capstone training and career path initiatives.
• Collaborate daily with Territory Customer Support Managers and Territory Aftermarket Business Managers on service and parts-related issues.

Requirements

• College degree or applicable experience preferred
• Previous supervisory/management experience
• Excellent customer service skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
• Strong oral and written communication skills
• Strong computer skills
• Industry and/or aftermarket parts and service support experience

Benefits

• 40% bonus potential
• $100,000-$130,000 / year
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.

Training + Development

Interview process

Visa Sponsorship

Security clearance