Energy Specialist - SME

Description

You'll engage with industry stakeholders and customers alike over the phone and via email

Provide exceptional customer service to our business customers, dealing with everything from billing to meter exchanges, making our customer happy in every interaction

No two days are the same and you'll actively look to solve our customers problems by providing efficient and knowledgeable solutions.

As an Energy Specialist you'll be part of our business operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey.

• You'll engage with industry stakeholders and customers alike over the phone and via email
• Provide exceptional customer service to our business customers, dealing with everything from billing to meter exchanges, making our customer happy in every interaction
• No two days are the same and you'll actively look to solve our customers problems by providing efficient and knowledgeable solutions.

Requirements

Good English skills, both written and verbal

DBS check and right to work - For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. Unfortunately, this role is not sponsorable under the UKVI points-based system.

Ability to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions

Previous customer service experience (don't worry if you're new to energy, we'll provide full training).

Confidence in making important decisions

If you are successful in your application, our initial 8 week training will also be held at our Nottingham hub. The training period will also be hybrid, and will be from Monday - Friday. You will therefore be expected to commute to Nottingham city centre 3 times a week during this period (for the remaining 2 days of each week for the training period, these will be done remotely).

Ability to think on your feet in a fast-paced environment

Excitement to solve complex problems

• Good English skills, both written and verbal
• DBS check and right to work - For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. Unfortunately, this role is not sponsorable under the UKVI points-based system.
• Ability to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions
• Previous customer service experience (don't worry if you're new to energy, we'll provide full training).
• Confidence in making important decisions
• If you are successful in your application, our initial 8 week training will also be held at our Nottingham hub. The training period will also be hybrid, and will be from Monday - Friday. You will therefore be expected to commute to Nottingham city centre 3 times a week during this period (for the remaining 2 days of each week for the training period, these will be done remotely).
• Ability to think on your feet in a fast-paced environment
• Excitement to solve complex problems

Benefits

Did you know we've won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.

Location: After training you have a choice of being based at either our Nottingham city centre hub or our Leicester hub (Syston)

Here at E.ON Next, we learn and grow together every day and we'll expect you to come up with solutions to help us consistently improve the company. We invest in our Nexties because we know our people are the reason for our success.

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we're better.

Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.

If you are invited to a discovery day, this will be held at our Nottingham hub.

The starting salary for this role is £24,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. This begins at the Foundation level and, through technical training, advance to Pro (£26,856).

We want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.

Contract options - we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).Training will be on a full time basis for all candidates (37 hours).

• Location: After training you have a choice of being based at either our Nottingham city centre hub or our Leicester hub (Syston)
• Here at E.ON Next, we learn and grow together every day and we'll expect you to come up with solutions to help us consistently improve the company. We invest in our Nexties because we know our people are the reason for our success.
• Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.
• If you are invited to a discovery day, this will be held at our Nottingham hub.
• The starting salary for this role is £24,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. This begins at the Foundation level and, through technical training, advance to Pro (£26,856).
• We want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.
• Contract options - we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).Training will be on a full time basis for all candidates (37 hours).

Training + Development

Interview process

Visa Sponsorship

Security clearance