Description

• Mentor and empower internal teams, elevating clinical knowledge, cross-functional collaboration, and field readiness to strengthen Midmark’s clinical excellence.
• Analyze and communicate findings from field engagements, recommending corrective actions and continuous improvement initiatives to Clinical Affairs, Q&R, and Product Development leadership.
• Define and advocate for clinical requirements including workflow integration, ergonomics, usability, and key quality standards that enhance product effectiveness.
• Collaborate with Sales leadership to provide clinical expertise during pre-sales activities, clarifying clinical workflows, use cases, and solution value.
• Lead Tier-2 clinical support operations, ensuring timely resolution of escalated customer issues, and maintaining excellence in clinical performance and satisfaction.
• Provide clinical oversight and input to verification, validation, usability studies, and evidence or claims development, ensuring alignment with regulatory and quality objectives.
• Engage and manage relationships with external clinical experts to gather insights that inform innovation, design decisions, and market readiness.
• Translates clinical insights into product strategy, design requirements, and measurable business value.
• Advance Midmark’s clinical thought leadership through authored content, presentations, and active representation at industry events and customer forums.
• Serve as the primary clinical advisor throughout solution development, influencing design, and commercialization strategies to align with user needs and clinical realities.
• Engage strategically with customers, sales teams, and clinical education (virtual and onsite) to assess, troubleshoot, and resolve clinical challenges in real time.

Requirements

• Thrives in dynamic environments, adjusting priorities and supporting short-notice travel, and field demands.
• Deep understanding of clinical practice, patient care processes, and healthcare environments.
• Demonstrates strong customer-facing and problem-solving skills, with proven ability in conflict management, complaint resolution, and effective communication across diverse audiences.
• Proven ability to build trust, manage relationships, and address complex clinical and operational concerns.
• Excels in cross-functional collaboration to align clinical, commercial, and technical objectives.
• Clear, confident communicator with strong presentation, facilitation, and technical writing skills.
• Experience authoring clinical content (e.g., blogs, white papers) and representing the organization in professional forums.
• Familiar with medical technologies, clinical workflows, ergonomics, and human factors.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance