Field Service Tech

Description

• Encouraging and collaborative team environment.
• Keep track of your work orders via computer, including products serviced, work performed, hours and parts utilized.
• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customers’ satisfaction, any potential sales opportunities, or any recurring problems.
• Maintain and manage an accurate parts inventory at levels that ensure a first-time fix.

Requirements

• Ability to obtain state license as required for all pertinent states. (State Dependent)
• Networking Fundamentals Part One: Network Addresses
• Ability to perform service on more complete integrated solutions.
• Must have a valid driver’s license.
• General knowledge of electronics required.
• Ability to mentor and train others
• 3 years prior work experience in related field.
• Network Certification - Full competency in all required networking, advanced performance.
• Competed basic EAS and Video training and certifications.
• TRS - Networking 101
• Highly organized, strong interpersonal skills and ability to work independently.
• Must have mechanical aptitude and be able to use hand and power tools.
• 2 years associate degree in Electronics and/or Networking, or technical military equivalent required.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to read and interpret blueprints and Scope documents.
• Excellent written and oral skills
• Working Knowledge of MS Office and basic PC skills.
• Ability to travel and work overtime as needed.
• Certified in all Video & RFID solutions currently sold and serviced by Retail – preferred.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Must be capable of working independently or as a team.
• Networking Fundamentals
• High School Diploma or GED
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Benefits

• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Paid vacation, holidays, and sick time.
• Competitive Pay
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• JCI Employee discount programs (The Loop by Perk Spot).

Training + Development

Interview process

Visa Sponsorship

Security clearance