Description
reporting
data analysis
policy development
mediation
training
outreach
The (Senior) Ombuds Services Officer will be responsible for developing and enhancing related policies, rules, and procedures, providing mediation services, training, communication, and outreach. The position will report to the Ombudsperson.
The Office of the Ombudsperson (OMB) has a broad mandate to look into staff-related issues, consider conflicts of any nature related to employment by AIIB, and assist in their informal resolution. Through providing independent, confidential, impartial, and informal services, OMB is critical to achieving the Bank’s mission by helping to maintain a respectful working environment. OMB performs three principal functions: (i) provide impartial and confidential assistance in the informal resolution of conflicts and other issues brought to OMB's attention; (ii) monitor trends and emerging issues and provide guidance and advise on ways to improve the workplace environment; and (iii) manage the Respectful Workplace Advisors (RWA) program.
Join in AIIB’s mission to promote sustainable infrastructure investments and to improve social and economic outcomes in Asia and beyond.
- Analyze and prepare reports to the Management on systemic issues, critically assess policies and approaches, and propose how existing systems can be enhanced where necessary based on all feedback from staff.
- Prepare reports on the activities of the OMB for presenting to the Management and AIIB Board and Committee, as required.
- Maintain an independent process for data collection, analysis, and reporting that safeguards confidentiality, and prepare regular reports based on anonymous aggregate data.
- Keep abreast of ombuds practices in international organizations.
- Manage and promote the RWA program by organizing training for RWAs, guiding them in handling specific issues, and encouraging program use among colleagues. Develop and implement communication and outreach initiatives to strengthen awareness and understanding of ombuds services and the RWA program.
- Assist the Ombudsperson in administering the Mediation Scheme.
- Assist in crafting and enhancing policies, regulations, rules, procedures, and systems on ombuds services.
- Advise on issues brought to OMB’s attention by individual visitors calling upon ombuds services for assistance.
- Provide mediation to facilitate the resolution of workplace conflicts and disputes.
- Provide staff with consultations and advice on issues or problems involving professional matters or employment conditions in AIIB.
- Guide visitors to identify solutions or options to resolve specific issues in an impartial and equitable manner. Make suggestions or recommendations, as appropriate, on action needed to resolve a disagreement.