General Manager - Club

Description

• Lead the delivery of premium, personalized lifestyle experiences across dining, wellness, fitness, sports, and recreation.
• Ensure full compliance with statutory, legal, health & safety, and operational regulations.
• Optimize revenue across F&B, events, programs, and wellness offerings through data-driven decision making.
• Curate member-centric programs, exclusive events, and experiential offerings tailored to the club’s luxury positioning.
• Support annual budgeting, revenue planning, and financial goal setting for club operations.
• Drive calendar planning for sports, fitness, wellness classes, tournaments, social gatherings, and member engagement activities.
• Monitor member feedback, conduct satisfaction surveys, and take corrective actions proactively.
• Oversee recruitment, onboarding, training, and performance management in coordination with HR.
• Monitor cost control, P&L performance, vendor contracts, procurement cycles, and operational expenditures.
• Implement operational workflows, audit checklists, risk-management protocols, and service quality improvement initiatives.
• Build strong relationships with members to ensure exceptional satisfaction, trust, and long-term loyalty.
• Implement continuous learning, service excellence training, grooming standards, and upskilling programs.
• Maintain efficient inventory management for F&B, consumables, sports equipment, and wellness supplies.
• Coach and mentor department supervisors to develop leadership capabilities within the club.
• Oversee administrative operations such as roster planning, shift management, documentation, payroll inputs, and coordination with internal departments.
• Lead multi-functional teams across F&B, sports, wellness, housekeeping, administration, concierge, and events.
• Track key financial KPIs such as revenue per member, cost per cover, average check value, food cost %, and staff productivity ratios.
• Ensure strict adherence to SOPs, service delivery standards, hygiene protocols, and quality benchmarks.
• Ensure consistent quality of F&B, hygiene, ambiance, and service sentiment across all touchpoints.
• Foster a positive, disciplined, and high-performance culture focused on premium hospitality standards.
• Oversee smooth daily operations across all departments including F&B outlets, sports & recreation, wellness, pool, spa, events lounge, concierge, and club facilities.
• Maintain incident reporting, emergency preparedness, fire safety checks, and security protocols.
• Ensure manpower planning, staffing adequacy, motivation, and retention of skilled team members.
• Monitor upkeep, preventive maintenance, and functionality of all equipment and facilities in coordination with engineering/maintenance teams.
• Act as the primary point of contact for member communication, personalized requests, concierge services, and conflict/grievance redressal.

Requirements

The General Manager – Club Operations will lead the end-to-end functioning of an exclusive residential club operating under a limited-membership model. The role demands strategic oversight and hands-on leadership across F&B, sports & recreation, wellness, member experience, events, administration, HR, safety & security, and overall facilities management. The ideal candidate brings strong hospitality expertise, exceptional service standards, and the ability to curate premium lifestyle experiences for a discerning member community.

• Ability to manage high-expectation clientele with professionalism, patience, and discretion.
• Proven experience in leading multi-department teams and managing a premium client/member base.
• Bachelor’s or Master’s degree in hospitality management or a related field.
• Strong interpersonal, leadership, problem-solving, decision-making, and service quality skills.
• 10–12 years of experience in luxury club management, premium hospitality, or lifestyle operations.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance