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Account Associate
Cushman & Wakefield
The Account Associate is responsible for process optimization, project coordination, compliance and reporting, data management, cross-department collaboration, problem-solving, and administrative support. The primary focus is on analytics, client reporting, and technology management.
16d ago
$85,000
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Santa Ana, CA
Office Full-Time
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
bim modelling
data management
technology tools
project coordination
client reporting
process optimization
- Provides oversight of all technology applications to ensure they are being used to their full capacity; develop reporting packages and user training to drive user adoption
- Escalates service delivery issues promptly and proactively identify service delivery opportunities in accordance with procedures developed for Account operations
- Actively monitor A/R report and manage to completion/close-out all outstanding items each quarter.
- Primary responsibility for Account Associate is analytics and client reporting showing account team accomplishments and value-added solutions. KPI metrics are a part of this client reporting cadence that includes monthly, quarterly, semi-annual and annual reporting.
- Request, review, and submit work orders, bids, and proposals from vendors
- Administrative support: Assist in budget management, procurement, vendor coordination, and other operational tasks.
- Administers special projects assigned by the Global Account Director
- Verify final invoice pricing and process payments in a timely manner
- Project Coordination: Support and oversee projects by tracking progress, managing resources, and ensuring deadlines are met.
- Receive incoming communication on service requests, create work orders and assign work orders to the PM staff, subcontractors, and vendors, and confirm successful, timely quality completion of work orders.
- Focuses on maintaining globally consistent process, policy, workflows and organization with the objective of continuous improvements in policies, controls and productivity. Uses technology tools for storing, updating and share this information with appropriate audiences for their use.
- Review Cost and Time commitment(s)
- Data Management: Maintain accurate records, track key performance metrics, and provide insights for decision making.
- Co-Implement the Project Management Software (Remote Office Projects)
- Process Optimization: Analyze and refine operation workflows to improve efficiency and reduce costs.
- Create Training manual and assume responsibility as the SME trainer for the PM Team on new PM Software
- Assist with measuring and reporting key performance indicators against service level agreements
- Technology and Tools: Utilize software systems for workflow automation, project management and data analysis.
- Research available tech opportunities and present findings to leadership
- Keep updated and implement Playbook for Account Associate role.
- Report on open and closed work orders and check the status of open work orders with the assigned party
- Compliance and Reporting: Ensure adherence to company policies, industry regulations and best practices. Prepare reports and maintain records for audits or performance reviews.
- Cross-Department Collaboration: Work closely with teams such as finance, HR and logistics to enhance overall operational effectiveness.
- Captures Best Practices discovered at the account regional level to roll out; Also incorporates Best Practices developed on other accounts/corporate suitable for adoption on account
- Problem-Solving: Identify bottlenecks or inefficiencies in workflows and propose solutions to leadership.
- Assist in the monitoring and assessment of vendor performance
What you bring
degree
experience
tech skills
communication
contracts
property management
- Four-year college/university degree or equivalent work experience
- Strong computer and systems knowledge
- Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
- Regularly required to talk, hear, and use hands and fingers to write and type
- Ability to communicate information and ideas in writing and orally so others will understand
- Familiarity with legal aspects of contracting including reading and interpreting contracts and related documentation, ability to prepare amendments, and ability to explain to stakeholders the specifics of the contracts is preferred with a demonstrated ability to develop this skill.
- Ability to speak clearly so others can understand you
- A minimum of 2 years commercial high-rise, campus environment, and/or property portfolio management experience required (with a 4-year degree); a minimum of 4 to 6 years of experience if no degree
- May involve periods of standing, such as operating at a copier/fax/scanner
- Excellent technical, interpersonal, and analytical skills required
- Excellent written and oral communications skills
- Excellent organizational skills, detail oriented, strong time management skills; ability to prioritize multiple tasks, flexibility to re-prioritize as needed
- Ability to work independently, as well as collaboratively
- Ability to read and understand information and ideas presented orally and in writing
- Breadth of experience in leasing, facilities management, real estate transactions and all facets of property operation and building management is preferred.
- Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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