Complaints Coordinator at Metropolitan Thames Valley in Beeston, England, United Kingdom | GBP28,044-29,519 | Kablio

Role

Description

problem solving

customer advocacy

negotiation

Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving.
Advocate for our customers and show empathy towards their frustrations and needs.
Negotiate and persuade effectively to achieve a desired outcome.

Requirements

dispute resolution

communication

organisation

time management

Possess prior knowledge and experience in resolving customer disputes.
Deliver clear and comprehensive communication, across verbal and written platforms, at all times.
Demonstrate exceptional organisation and time management, adhering to set timeframes for responses.

Benefits

Hybrid Working - Dependent on job role and department
Access to extensive learning and training opportunities with Wisebox platform
37 days off per year (including all bank holidays and a “belief day”, pro rata for part time), matched pension contribution up to 9% and much more…(Please see below or our Overview and Benefits attachment to see all our amazing benefits)
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Option to buy or sell up to 5 days annual leave per year
Cycle2work scheme
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
A competitive salary banding of £28,044 - £29,519 experience dependent
Enhanced pension with matched contributions of up to 9%
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Comprehensive in-house training to support your development and enhance your skill set.
A modern and attractive office in Beeston, with beautiful surroundings, an on-site café, free staff parking, and easily accessible by public transport.
Life assurance cover 3 x your salary
Supported family friendly approach with extended parental leave
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we do not currently offer visa sponsorship.

Security clearance

Information not given or found

Company

Overview

Formed through the merger of Metropolitan Housing Trust and Thames Valley Housing, the company is a leading housing association.
Committed to building sustainable communities, providing affordable housing solutions, and offering a range of housing services.
Focuses on developing new homes, managing a growing portfolio, and providing support to vulnerable individuals and families.
Specializes in residential and commercial property management, construction, and housing for diverse communities.
Known for tackling complex challenges within the housing sector, consistently innovating in the design and delivery of its projects.
Key areas include affordable housing, regeneration projects, and supporting local communities with vital housing services.
Has established a strong reputation for delivering quality developments that meet the diverse needs of residents.
With a history rooted in social impact, continues to drive forward initiatives that improve lives across the UK.

Culture + Values

Customer-focused
Respectful and inclusive
Act with integrity
Innovative and forward-thinking
Committed to creating better futures
Collaborative and team-oriented
Empowerment of individuals to achieve their potential

Environment + Sustainability

2050

Net Zero Target Year

Aiming to achieve net zero carbon emissions by this year.

Committed to reducing carbon emissions and energy consumption
Focus on energy efficiency in new developments and retrofitting existing properties
Adopting green technologies and materials in construction
Promoting sustainable living through eco-friendly homes and services

Inclusion & Diversity

40% Gender Balance

Board Representation

Achieves notable gender balance at the board level with significant female representation.

Commitment to diverse talent recruitment
Focus on creating a culture of inclusion across all levels
Regular reviews of pay equity to ensure fairness
Development of leadership pathways for underrepresented groups

Articles

About Us

Careers

Our Projects

Role

Description

problem solving

customer advocacy

negotiation

Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving.
Advocate for our customers and show empathy towards their frustrations and needs.
Negotiate and persuade effectively to achieve a desired outcome.

Requirements

dispute resolution

communication

organisation

time management

Possess prior knowledge and experience in resolving customer disputes.
Deliver clear and comprehensive communication, across verbal and written platforms, at all times.
Demonstrate exceptional organisation and time management, adhering to set timeframes for responses.

Benefits

Hybrid Working - Dependent on job role and department
Access to extensive learning and training opportunities with Wisebox platform
37 days off per year (including all bank holidays and a “belief day”, pro rata for part time), matched pension contribution up to 9% and much more…(Please see below or our Overview and Benefits attachment to see all our amazing benefits)
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Option to buy or sell up to 5 days annual leave per year
Cycle2work scheme
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
A competitive salary banding of £28,044 - £29,519 experience dependent
Enhanced pension with matched contributions of up to 9%
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Comprehensive in-house training to support your development and enhance your skill set.
A modern and attractive office in Beeston, with beautiful surroundings, an on-site café, free staff parking, and easily accessible by public transport.
Life assurance cover 3 x your salary
Supported family friendly approach with extended parental leave
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we do not currently offer visa sponsorship.

Security clearance

Information not given or found