McKinney Deductions and Returns Specialist

Description

• Issue credit / debit memos within 24-48 hours of receipt of goods
• Manage a specified territory categorized by Encore Independent Sales Representatives
• Work with QC / Shipping / Sales on claims and when necessary, schedule pick-up of requested return material
• Manage freight claim by providing raw material scrap values and re-claimed materials while tracking the funds received
• Provide support to other team members who are absent
• Support adjustments with proper validation and support
• Resolve pricing claims / deductions by requesting and / or validating customers debit memos against the support in the system while working directly with our customers and Encore Reps
• Run Reports and manage unresolved chargebacks / deductions

Requirements

• TEAM PLAYER – Able to work well with other team members and offers to assist where others need it without management directive
• Great communication skills is an absolute requirement as communication via telephone is our preferred method of communication over email
• Thorough documentation skills (leaving notes for on deductions for others to see if needed)
• Excellent time management skills
• Preferred Bachelor’s Degree and or 5 years of experience
• Excel proficient
• Extremely Organized
• Punctual and great attendance, can self-manage work hours based on workload (hours of operation in department is 745A to 5P)

Benefits

• Collect unearned discounts when necessary

Training + Development

Interview process

Visa Sponsorship

Security clearance