Audio Visual Technician

Description

You will also provide Preventative Maintenance, Meeting & Event Support, and Customer Training. You will be the face of our clients brand and must have excellent customer service skills and a strong technical aptitude.

This position will be primarily dedicated to a single client and serve as both an extension of their IT team assisting in keeping open channels of communication between the customer, design consultants, and other teams.

The Onsite Audio-Visual Technician is responsible for end-to-end troubleshooting, assessment and resolution of issues related to a customer’s Audio/Video system(s).

• Daily health checks of all rooms and AV systems to ensure full operability.
• Setup and support of customer meetings/events that involve AV (some may occur outside of traditional business hours)
• Develop and institute a comprehensive preventative maintenance plan based on manufacturer recommendations and industry best-practice.
• Coordinate maintenance windows and ensure systems are on the appropriate levels of firmware/software and configured optimally.
• End-to-end troubleshooting and resolution of all issues related to the site’s integrated AV systems (diagnostics, DSPs, control processors, touch-panels, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.)
• Respond with urgency to AV Network Operations Center (AV NOC) alerts.
• Initiate RMAs for defective equipment and replacement products.
• Strive to identify and remediate the root cause of any issues, especially those that may be recurring.
• Continuously provide end user training and feature awareness

Requirements

Please note that full and permanent right to work in the UK is a non-negotiable requirement for this role. This employer is unable to offer visa sponsorship now or in the future.

• Must possess strong organizational, efficiency and detail-oriented skill sets.
• Ability to read technical drawings and schematics.
• 4+ years of relevant experience.
• Network experience (Network+ and/or CCNA preferred).
• Other desirable vendor certifications include Crestron, Extron, Biamp, QSC and CompTIA
• Comfortable interfacing with a customer at various levels of their organization (Help Desk to C-Level).
• Excellent communication skills, both verbal and written.
• Strong desire to develop and improve technical skills.
• Literacy in Windows and Mac operating systems.
• Professional presentation and demeanor.
• Ability to work independently.
• Experience with various Crestron solutions.
• Ability to stay calm under pressure yet act with a sense of urgency.
• Experience with cloud-based service providers and virtual meetings (ie Zoom, Microsoft Teams etc)
• Experience with monitoring and remote management services.
• Experience performing each of the job responsibilities outlined above in a relevant industry.

Benefits

£40,000 per annum

Training + Development

Interview process

Visa Sponsorship

Security clearance