Director of Operations (Janitorial)
The Facilities Group
Lead multi‑site janitorial operations, ensure service quality, manage staff and client relationships.
21 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Shreveport, LA
Onsite
Company Size
14,000 Employees
Service Specialisms
Facilities Management
Project Management
Maintenance Services
Health & Safety
Energy Management
Sustainability Services
Engineering Services
Consultancy
Sector Specialisms
Commercial
Industrial
Residential
Healthcare
Government
Energy
Infrastructure
Role
What you would be doing
budget management
resource allocation
process innovation
quality assurance
data analysis
client liaison
- Develops and manages budgets, including labor, supplies, and equipment.
- Ensures sufficient staffing, scheduling, and resource allocation to meet customer and operational requirements.
- Identifies and implements operational innovations to streamline workflows and elevate service quality.
- Oversees operations across multiple client sites and accounts, ensuring consistent, high-quality janitorial services.
- Supports new account startups and transitions, ensuring smooth onboarding and consistent service delivery.
- Ensures compliance with health, safety, and environmental policies across all operations.
- Implements standardized operating procedures and quality assurance programs to maintain compliance with safety, environmental, and industry standards.
- Leads regular inspections to ensure facilities meet company and client cleanliness standards.
- Expands existing business through additional services and enhancement projects.
- Collaborates with the Director of Operations, Brand Leadership and corporate leadership on strategic initiatives.
- Leads, coaches, and develops a team of operations and site managers to achieve service, financial, and operational goals.
- Analyzes operational data to identify efficiency improvements and cost-saving opportunities.
- Evaluates performance, identifies training needs, and mentors future leaders within the organization.
- Conducts routine site visits and client meetings to assess satisfaction and identify opportunities for improvement.
- Implements corrective action plans in coordination with supervisors and site managers.
- Serves as the primary operational liaison for key clients, ensuring service excellence and contract compliance.
- Partners with leadership to forecast needs, support business planning, and deliver on profitability targets.
- Promotes a culture of accountability, teamwork, and continuous improvement.
What you bring
microsoft office
janitorial
bachelor’s
5+ years
bilingual
driver’s license
- Bilingual in English and Spanish (preferred.)
- Valid U.S. Driver’s License and acceptable driving record.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Authorized to work in the United States (E-Verify required).
- Thorough understanding of janitorial processes, cleaning equipment, and safety standards.
- Bachelor’s degree in Business, Management, or related field preferred (or equivalent experience).
- Excellent communication, problem-solving, and relationship-building skills.
- Availability for weekends, holidays, and emergencies as required.
- Reliable transportation and ability to travel up to 50% (including occasional air travel).
- Proven ability to manage budgets, labor planning, and operational KPIs.
- 3+ years in a multi-site leadership role.
- 5+ years of progressive experience in facilities or janitorial operations management.
- Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodation as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.
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Interview process
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Security clearanceInformation not given or found
Company
Overview
2022 Funded
Greenbriar Equity Backing
Accelerated merger and acquisition strategy, integrating over a dozen service firms.
30,000+ Sites
National Presence
Serves over 30,000 locations across healthcare, education, logistics, aviation, and retail sectors.
Over $1B Revenue
Large-Scale Growth
Annual revenues exceed $1 billion, driven by organic growth and acquisitions.
- Built as a 'house of brands', retaining acquired companies' regional identities while uniting them under a shared tech and operations platform.
- Typical projects include multi-site commercial cleaning contracts and specialized maintenance in medical, industrial, and transportation facilities.
- Standing out for preserving local brand legacies while scaling nationally, blending entrepreneurship with centralized efficiency.
2028
Net Zero Target
The company has set an ambitious goal to achieve Net Zero by 2028, focusing on reducing emissions across all scopes.
100%
Renewable Electricity
The company is committed to using 100% renewable electricity, significantly reducing its carbon footprint.
- “We’re committed” – dedication to cutting emissions and leading in global professional services.
- Ambition, advocacy, action – applying to UN Race to Zero and SBTi endorsement, actively advocating sustainable policies.
Net-Zero by 2028
Global Emission Target
Aiming to achieve net-zero emissions by 2028, demonstrating a commitment to combating climate change at a global scale.
2024 Scope 1-2 Elimination
Renewable Energy Goal
Aiming to eliminate Scope 1 & 2 emissions from offices by 2024 through energy efficiency and 100% renewable power.
2024 Scope 3 Reduction
Travel Emission Reduction
Aiming to reduce Scope 3 business-travel emissions per FTE vs 2019 by 2024 through a new travel policy.
2028 Carbon Removal
Climate-Positive Initiative
Investing in carbon removal to become climate-positive starting 2028, focusing on exclusive spend on certified high-quality offsets.
- Seeking Science Based Targets initiative endorsement in 2022.
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