Field Service Manager- Power Equipment

Description

• Actively promote Multiquip’s sales and service initiatives to increase departmental and company revenue.
• Promote MQ service and preventive maintenance programs—both in the field and at MQ factory service centers.
• Support creation of service bulletins, manuals, and training materials.
• Deliver technical training and guidance to internal teams and customers.
• The employee is occasionally required to use hands to handle, feel, or manipulate objects; reach with hands and arms; and stoop, kneel, or crouch as needed.
• Act as the key liaison between customers and Multiquip for technical concerns.
• Conduct warranty inspections and authorize claims as needed.
• Oversee daily field service operations, including repairs, training, and technical support.
• Keep accurate records of service activities and customer interactions in CRM systems.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Identify and encourage opportunities for direct parts sales through Multiquip.
• Build strong relationships with Authorized Service Centers in your territory.
• Perform field repairs to support service goals and drive revenue growth.
• Recommend and support use of MQ filter kits.
• Diagnose issues, prepare estimates, and ensure timely job completion.
• Submit detailed service reports and technical feedback.
• Provide expert troubleshooting and hands-on repair assistance to customers.

Requirements

• Communication: Clear and professional communicator with the ability to understand and explain technical materials and respond effectively to customers and team members.
• Skilled in troubleshooting complex systems and interpreting technical documents.
• Electrical & Maintenance Expertise: Skilled in reading schematics, performing complex electrical repairs, and conducting preventive maintenance on various equipment.
• Vision requirements include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• Power Generation & Controls: Experienced with generator controllers, voltage systems, AVRs, and PLCs; adept at software updates and system optimization.
• Must be able to operate standard tools and equipment for repairs.
• Problem-Solving: Skilled at troubleshooting and adapting to non-standard situations using written, verbal, or visual instructions.
• Industry Experience: 5+ years as a Power Generation Technician, with advanced skills in electrical and diesel engine repair (Tier 4 engines preferred).
• Must hold a valid driver’s license and passport.
• Detail-oriented with excellent problem-solving abilities.
• Engine Systems: Strong diesel engine diagnostics and repair capabilities, including overhauls and after-treatment servicing.
• Electrical safety certification or qualifications are considered a strong plus.
• Education: Associate degree or 5+ years of hands-on experience in power generation. Equivalent combinations of education and experience are welcome.
• Strong mechanical and electrical skills, especially with diesel generators.
• Proficient in Microsoft Office, Adobe Acrobat, and web-based service tools.
• Completion of technical training courses, certification programs, or graduation from a technical school is preferred.
• Must be able to lift and/or move up to 50 pounds
• Communication & Reporting: Clear communicator with customers and capable of producing detailed technical service documentation.
• Experienced in using diagnostic and service software to troubleshoot, analyze, and repair equipment effectively.
• Ability to travel within the United States and Internationally. Travel requirements can exceed 80%.
• Proficient in Microsoft Office applications, including Word, Outlook, and PowerPoint, with the ability to create reports, presentations, and professional communications.
• The role frequently requires standing, walking, climbing, and sitting for extended periods.
• Willing to travel for field repairs and customer support.
• Efficiency & Time Management: Proven ability to complete advanced technician-level tasks accurately and productively.
• Advanced Troubleshooting: Proficient in diagnosing mechanical and electrical issues using diagnostic tools and software.
• Technical Skills: Strong knowledge of diesel, electrical, and hydraulic systems. Able to interpret schematics, manuals, and technical documents.
• Clear communicator, able to explain technical info to various audiences.

Benefits

• Tuition Reimbursement up to $5,250 a year
• Paid Parental Leave
• Employee Assistance Program
• Generous Paid Time Off - Accrues up to 4 weeks per year
• Paid Volunteer Time Off
• Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date including:
• 11 paid Holidays
• Employee Referral Program

Training + Development

Interview process

Visa Sponsorship

Security clearance