Field Service Supervisor

Description

This position performs routine skilled and technical support work in the inspection, repair and maintenance of transmission and distribution substation electrical equipment.

• Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
• Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
• Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
• Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment.
• Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
• Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
• Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.
• Mentor and Field service technicians to enhance their technical skills and knowledge.
• Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.

Requirements

Nationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair.

This position requires working outdoors in all weather conditions. Occasionally work is performed near moving mechanical parts, at heights, hazardous places and is occasionally exposed to wet and/or humid conditions, temperature extremes, fumes, traffic, potential electrical shock hazards, noise pollution, and vibration.

• Available for frequent overnight domestic travel and occasional international travel
• Possession of a valid driver’s license, and able to maintain a good driving record
• High School Diploma or equivalent
• Experience with the following test equipment: Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi-Pot
• Transformer manufacturing process experience and testing experience
• Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc).
• Excellent organizational skills, interpersonal, verbal and written communication skills
• Must be able to pass a fit for duty exam
• Knowledge of the following equipment: Circuit Breakers (HV/MV), Transformers, Switchgear, CT's, PT's and CCVT's
• Must be able to crawl, climb, stand and lift up to 50 lbs.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• 5+ years of hands on experience in High Voltage testing of electrical power equipment
• Ability to work as a team member, as well as independently
• Experience with the following test equipment: Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets
• Able/willing to work flexible hours, overtime, weekends, holidays and nights
• Scheduling experience a plus

Benefits

The hourly rate for this position is between $39.00 – $60.00 per hour.

• Incentives for Professional Certifications
• Nashville Training Academy & Comprehensive Training Resources
• Competitive pay
• Competitive Per Diem
• Tuition Reimbursement
• Referral Bonuses
• 401k with company match
• Medical, vision, and dental benefits
• Career Path Planning

Training + Development

Interview process

Visa Sponsorship

Security clearance