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Emergency Response Operator
Chubb Fire & Security Group
Handle emergency calls, assess needs, coordinate ambulance and notify families.
3d ago
A$66,000 - A$67,000
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Salisbury, Queensland, Australia
Field
Company Size
13,000 Employees
Service Specialisms
Fire Protection
Security Systems
Engineering
Consulting
Design
Technical Services
Installation
Maintenance
Sector Specialisms
Commercial
Facilities Management
Critical Infrastructure
Major Projects
Public Sector
Private Sector
Industrial
Role
What you would be doing
career planning
shift work
client liaison
- Planning and support for progression towards any role within Chubb.
- Work a rotating roster which includes weekends and public holidays.
- Liaise with emergency services and a diverse range of clients.
What you bring
first aid
shift work
customer service
communication
computer literacy
autonomous
- Able to hold or attain a First Aid Qualification, Criminal History Police clearance and attend a Pre-Employment Medical.
- Able to work 8-10 hour shifts with a mix of day and night shifts.
- Australian or New Zealand Citizenship or Permanent Resident.
- Multitask across a high level of prioritised medical alarm events and inbound calls.
- Experience with shift work (preferred but not mandatory).
- Strong customer service background, ideally in a contact centre environment.
- Ability to work autonomously.
- Have strong communication skills and computer literacy.
- Able to work in a contact centre environment.
- Experience with call centre and/or inbound outbound phone calls.
- Calm mannered, high attention to detail and a professional attitude.
- Work in a fast paced call centre style role which requires a calm manner, attention to detail and a professional attitude.
- Strong communication skills and computer literacy.
- 5 weeks annual leave and the opportunity for overtime.
- Access to People Matters - an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment.
- Projected earnings on our rosters are between $66,000 -$67,000.
- Working for a global organisation which brings job stability and where you are treated like family.
- Supportive team structure with all training provided.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal history police clearance required
- pre‑employment medical required
- first aid qualification (hold or attain) required
People also searched
Company
Overview
Century of Expertise
Years in Service
The company has been providing innovative fire and security solutions for over 100 years.
- protecting businesses and homes.
- protecting businesses and homes.
- protecting businesses and homes.
- protecting businesses and homes.
- protecting businesses and homes.
- Customer First
- Integrity and Accountability
- Innovation and Improvement
- Collaboration and Teamwork
- Excellence in Execution
Net zero by 2050
Carbon Emissions Target
Aims to achieve net zero carbon emissions by the year 2050, reflecting long-term sustainability goals.
50% reduction target
GHG Emissions Reduction
Committed to reducing greenhouse gas emissions by half across its global operations.
- Committed to reducing environmental impact through energy-efficient products and services.
- Focus on sustainable product design and eco-friendly technologies in offerings.
40% Female Workforce
Gender Representation
40% of the workforce identifies as female.
2025 Leadership Goals
Women in Leadership
Aim to increase women's representation in leadership positions by 2025.
- Committed to creating an inclusive work environment and promoting equal opportunities for all.
- Aims to achieve a diverse and inclusive workforce by focusing on gender parity and fostering a culture of belonging.
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