Saas System Administrator 1 - Remote
M.C. Dean, Inc.
Administers SaaS platform, handles ticketing, supports users, and ensures system reliability.
17 days ago ago
$72,320 - $108,480
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
McLean, VA
Remote
Company Size
7,000 Employees
Service Specialisms
Systems Integration
Design‑Build
Engineering
Critical Power
Life Safety
Telecommunications
Electronic Security
Automation & Controls
Sector Specialisms
Commercial
Healthcare
Industrial
Energy
Infrastructure
Institutional
Electrical
Design and Engineering
Role
What you would be doing
incident escalation
ticket management
tier support
knowledge base
system monitoring
cloud administration
- Escalate complex incidents to appropriate technical teams and follow through on resolution.
- Identify and understand the speech of another person.
- Monitor, triage, and resolve service desk tickets in a timely manner.
- Apply general rules to specific problems to produce answers that make sense.
- Serve as the primary point of contact for technical support issues and requests.
- Provide Tier 1 and Tier 2 support to end users regarding system access, performance, and general usage.
- Develop and maintain knowledge base articles, how-to guides, and internal support documentation.
- Ensure system health and reliability through proactive checks and alerts.
- Manage user access, permissions, and application settings.
- Deliver training or onboarding support for users as needed.
- Administer and monitor cloud-based SaaS platforms, ensuring uptime, configuration accuracy, and compliance.
- Reach by extending hands or arms in any direction.
What you bring
servicenow
jira
itil
terraform
bs degree
6+ years
- Experience using ticketing tools such as ServiceNow, Jira Service Management, Zendesk, or similar.
- HS Diploma or Equivalent and 6+ Years of progressive experience
- Listen to and understand information and ideas presented through spoken words and sentences.
- Experience administering platforms like Salesforce, ServiceNow, Atlassian (Jira/Confluence), Microsoft 365, Okta, or Workday.
- Excellent troubleshooting skills and customer service orientation.
- Read and understand information and ideas presented in writing.
- Familiarity with ITIL frameworks and best practices for incident management and support.
- Familiarity with SaaS-based monitoring or reporting tools.
- Open and transparent communication with senior leadership as well as local office management.
- Communicate information and ideas in speaking so others will understand.
- Ticketing and Incident Management
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
- Experience with Infrastructure as Code (IaC) or configuration management tools (e.g., Terraform, Ansible).
- Understanding of SLAs and KPIs for IT service delivery.
- BS degree and 0+ Years of progressive experience or
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification (strongly preferred)- CompTIA A+ or Network+
- HDI Support Center Analyst or equivalent IT support certification
- Exposure to computer screens for an extended period of time.
- Tuition reimbursement
- Military Reserve pay offset
- Paid maternity leave
- A competitive salary
- Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
- Paid-time off
- An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
- 401k Retirement Plan
- Medical, dental, vision, life, and disability insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1949
Year Established
The company was established in 1949 and has since evolved into a leader in cyber‑physical integration.
Revenue: $1B
Annual Revenue
The company generates around $1 billion in annual revenue through large-scale projects.
- Evolved from traditional electrical contracting to pioneering cyber‑physical integration.
- Crafts complex systems for data centers, hospitals, government, and industrial plants.
- Specializes in Infrastructure and Energy sectors, delivering resilient, integrated systems.
- Typical work spans power delivery, automation, security, telecom, life‑safety, AV, and IT systems.
- Supports clients with systems integration expertise across more than 30 offices globally.
- Notable projects include mission-critical facilities requiring 24/7 uptime and advanced cyber‑physical innovation.
- We strive to create an environment where people feel they belong, and their contributions are valued.
- We are committed to delivering exceptional service and solving our clients’ most complex challenges.
- We embrace the values of integrity, innovation, and excellence in all aspects of our business.
- Safety is our top priority, and we maintain a safety-first culture to ensure the wellbeing of our employees, clients, and the communities we serve.
- We believe in continuous improvement and invest in the development of our people to stay ahead of the curve.
2050 Target
Sustainability Goal
Setting an ambitious goal to achieve net zero by the year 2050.
- Committed to sustainable practices across all operations, focusing on energy efficiency, waste reduction, and sustainable sourcing.
- Designs and implements systems to help clients meet sustainability goals through smarter, more efficient infrastructure solutions.
- Uses renewable energy sources and employs energy-saving technologies to reduce environmental footprint.
- Dedicated to fostering an inclusive environment where every individual is empowered and their contributions are recognized.
- Supports programs and initiatives to increase the representation of women and minorities in the engineering and construction fields.
- Tracked and reported on gender diversity and other diversity metrics to ensure continued progress in inclusivity efforts.
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