Service Claims Analyst

Description

• Provide communication on warranty and service policy to channel and customers to ensure claims are filed within guidelines
• Provide a best in class customer experience in the warranty and service environment
• Work with channel and field functions to understand channel and customer concerns and create solutions for warranty and service issues through strong customer service
• Support team efforts to manage and reduce warranty spend, accruals, and reserves
• Use claim analytics process to data mine, research and analyze dealer warranty and service performance to suggest and execute on improvements in process and systems
• Analyzes and monitors a warranty and service claim information process to uphold policy guidelines and create process improvements

Requirements

• 3+ years of experience in customer service, claims analysis, warranty support, service or related field
• Strong written and verbal communication skills
• Ability to collaborate, partner with both internal and external Customers
• Customer focus and continuous improvement mentality
• Ability to learn and work in multiple systems

Benefits

• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance