Floating Leasing and Marketing Specialist (Fresno Regional Office)

Description

• Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.
• Interact with prospective and current residents to achieve maximum occupancy. Generate and manage traffic, property tours, leasing apartments, qualifying prospects, following up on prospect leads, send blast announcements/promotional materials to curated audience lists to improve general inquires. Prepare lease documentation, completing move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas and show units are to company standard.
• Maintain relationships with area businesses, employers and real estate brokers to generate new business as well as remain current with local events and hiring trends that may have an impact on the property. May be responsible for helping to plan and facilitate on site or off-site events for specialty audiences including early leads/VIP leads, brokers and local chamber of business members.
• Provide support to the Marketing Team on collateral and reports.
• Manage project related tasks for campaign accuracy, floorplan inventory and rent setting as required. Ability to review current advertisements / promotional messages and make updates based on construction milestones. (Internet listing sites, website, social media channels, general campaign updates). Oversee the marketing document library ensuring correct files and supplies are in use across the digital and physical leasing environment.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes and policies to new and current residents as applicable. Review, prioritize and distribute resident service requests as required.

Requirements

• Attention to detail
• Experience with RealPage property management software, Knock CRM, social media
• Ability to communicate clearly and effectively, verbally and in writing, with internal and external customers
• Minimum of 1-2 years of experience in customer service
• Bachelor’s degree in Business, Sales, or Marketing
• Heavy telephone lead management.
• Bachelor’s degree
• Strong customer service skills
• Exceptional interpersonal and communication skills
• Ability to work with a diverse group of people and personalities
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Ability to work under pressure
• Ability to travel as needed in Northern and Central California
• Experience with computer systems, particularly Microsoft Office
• Less than 1 to 2 years of relevant work experience
• NALP certification

Benefits

• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• Tuition Reimbursement program and continuous training and development opportunities
• Various Comprehensive Medical, Dental, & Vision plan options
• 401(k) plan options with a company match
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Flexible and/or Hybrid schedules are available for certain roles

Training + Development

Interview process

Visa Sponsorship

Security clearance