IT Support Technician at Sterling Engineering in Lemont, IL | USD20-24 | Kablio

Role

Description

os support

ticket triage

jamf management

mfa troubleshoot

access management

documentation

Provide technical support for macOS and Windows operating systems.
Fulfill IT service catalog requests from customers.
Support user communication activities as needed.
Create documentation such as getting-started guides for accounts, access, and IT services.
Troubleshoot multi-factor authentication setup issues.
Update and track customer-reported issues from submission to resolution.
Improve existing helpdesk service processes where applicable.
Serve as Tier-1 point of contact, triaging tickets and routing to appropriate SMEs.
Maintain macOS computer enrollments in Apple Business Manager and JAMF Pro.
Assist users with account signup, renewal, and reactivation processes.
Manage user access to projects, groups, mailing lists, and Slack.

Requirements

bachelor's

servicenow

linux

scripting

troubleshooting

communication

2+ years in a technical support role providing Tier-1 or Tier-2 support.
Strong verbal and written communication skills.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Experience with ticketing systems (e.g., ServiceNow).
Strong testing and troubleshooting abilities to identify process bottlenecks.
Some experience with UNIX/Linux environments.
Self-starter with strong teamwork skills.
Excellent interpersonal skills and ability to work with diverse users.
Some shell scripting or coding experience.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$60.9M Revenue

Annual Revenues

Generated from engineering consulting and recruitment services.

90% Repeat

Client Retention Rate

Achieved through a unique ESOP structure focused on client success.

Founded in 1969 in Westchester, Illinois, the firm has evolved from a local recruiter to a national engineering and IT staffing company.
They combine engineering consulting and project services with a strong technical recruitment arm.
They deliver managed engineering teams and custom IT solutions for IoT, security, QA automation, and more.
They specialize in serving verticals like energy, utilities, life sciences, food & beverage, and manufacturing.

Culture + Values

50 Years

Established Success

The company's culture, creativity, and engagement have driven success over five decades.

Respect for employees, clients, partners, and our planet.
Foster both a top‑down and a grassroots approach.
Build trust between team members and other stakeholders.
Create workplaces where all are respected and everyone feels empowered to express their creativity.

Environment + Sustainability

293.76 kW Solar PV

Barkhamsted Facility Solar System

Installation of a large-scale solar photovoltaic system to reduce energy costs and environmental impact.

$1.6M Savings

Solar PV Electricity Savings

Projected cost savings over 20 years from the Barkhamsted solar PV system.

Net-zero by 2040

Emissions Target

A commitment to achieving net-zero greenhouse gas emissions by 2040.

Published 2025 Sustainability Report 'Building Tomorrow Today' highlighting sustainability‑focused initiatives and integration of environmental responsibility into operations.
Integration of EC3 tool for full project‑life carbon estimating (A1‑A5, B1‑B6, C1‑C4) enabling accurate embodied carbon assessments.
Commitment to reducing greenhouse gas emissions; measures include renewable energy integration, low‑carbon concrete, water conservation, and carbon footprint reduction.

Inclusion & Diversity

Culture underpinned by respect and trust-building, striving for workplaces where everyone feels empowered to express creativity.

Articles

Services Overview

Sterling Engineering LinkedIn

Chamber of Commerce Reviews

Company

Overview

$60.9M Revenue

Annual Revenues

Generated from engineering consulting and recruitment services.

90% Repeat

Client Retention Rate

Achieved through a unique ESOP structure focused on client success.

Founded in 1969 in Westchester, Illinois, the firm has evolved from a local recruiter to a national engineering and IT staffing company.
They combine engineering consulting and project services with a strong technical recruitment arm.
They deliver managed engineering teams and custom IT solutions for IoT, security, QA automation, and more.
They specialize in serving verticals like energy, utilities, life sciences, food & beverage, and manufacturing.

Culture + Values

50 Years

Established Success

The company's culture, creativity, and engagement have driven success over five decades.

Respect for employees, clients, partners, and our planet.
Foster both a top‑down and a grassroots approach.
Build trust between team members and other stakeholders.
Create workplaces where all are respected and everyone feels empowered to express their creativity.

Environment + Sustainability

293.76 kW Solar PV

Barkhamsted Facility Solar System

Installation of a large-scale solar photovoltaic system to reduce energy costs and environmental impact.

$1.6M Savings

Solar PV Electricity Savings

Projected cost savings over 20 years from the Barkhamsted solar PV system.

Net-zero by 2040

Emissions Target

A commitment to achieving net-zero greenhouse gas emissions by 2040.

Published 2025 Sustainability Report 'Building Tomorrow Today' highlighting sustainability‑focused initiatives and integration of environmental responsibility into operations.
Integration of EC3 tool for full project‑life carbon estimating (A1‑A5, B1‑B6, C1‑C4) enabling accurate embodied carbon assessments.
Commitment to reducing greenhouse gas emissions; measures include renewable energy integration, low‑carbon concrete, water conservation, and carbon footprint reduction.

Inclusion & Diversity

Culture underpinned by respect and trust-building, striving for workplaces where everyone feels empowered to express creativity.

Articles

Services Overview

Sterling Engineering LinkedIn

Chamber of Commerce Reviews