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Desktop Support Analyst
Stantec
Provide desktop and application support, resolve tickets, maintain Windows PCs.
3d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
South Brisbane, AUS
Office Full-Time
Company Size
32,000 Employees
Service Specialisms
Planning
Engineering
Architecture
Interior Design
Landscape Architecture
Surveying
Environmental Sciences
Project Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
service maintenance
asset lifecycle
software installation
patch deployment
desktop support
ticket management
- Contribute to the development of operational procedures and documentation.
- Ensure the safe, secure and effective disposal of Stantec computing devices.
- Participate in cross training and mentoring with service delivery teams.
- Maintain and create operational knowledge base documentation.
- Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure.
- Promotes innovation and continual process improvement
- Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
- Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
- Installation of all user related Software on receipt of an approved Service Request.
- Deploy software updates and security patches to workstations.
- Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
- Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
- Complete all work in line with Stantec Health and Safety program
- Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
- Participate in IT projects as an operational resource performing tasks as required.
What you bring
self‑starter
problem solving
customer‑oriented
it experience
it degree
professional memberships
- Selfstarter The ability to work with minimal supervision
- Ability to build relationships through strong interpersonal skills (written and verbal)
- Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
- Demonstrates an outstanding “customer orientated” service management experience
- Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
- Some experience working in an IT environment required
- Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
- Process orientated, able to work cross functionally in a team environment
- Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
- Professional Memberships
- Suitable for Permanent Residency visa holders or Australia Citizens only
- Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver’s license.
- Option to purchase up to 4 weeks additional leave.
- Genuine Flexible Working Arrangements Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
- Mental Health, Employee Assistance Program and Wellbeing Programs
- Salary Continuance Insurance (SCI)
- Service Recognition Awards
- Learning and Talent Development Programs Including Global programmes, online learning and onthejob learning
- Mentoring for your own development and the opportunity to mentor others
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- employment visa sponsorship is not available for this role.
- only suitable for australian citizens or permanent residents.
- applicants on temporary visas or requiring sponsorship will not be considered.
Information not given or found
Company
Overview
Founded in 1954
Year Established
The company was established as a one-person environmental engineering practice in 1954.
MWH Global in 2016
Acquisition Year
Completed the acquisition of MWH Global to enhance expertise in water and natural resources.
450+ Offices
Global Presence
Operates across more than 450 offices on six continents, showcasing extensive global reach.
6 Continents
Geographic Reach
Maintains a strong presence on six continents through strategic expansion.
- Began as a one-person environmental engineering practice and has grown through strategic geographic and service expansion.
- Publicly listed on the NYSE and TSX, Stantec has completed major acquisitions to bolster expertise and strengthen global infrastructure portfolio.
- Headquartered in the iconic Stantec Tower in Edmonton, the company has delivered landmark projects like the Panama Canal Expansion and high-profile community developments.
- Leverages interdisciplinary teams of designers, engineers, scientists, and project managers.
- Typical projects span urban planning, civil infrastructure, water management, environmental assessment, energy delivery, and architectural design, serving public and private sectors.
- Blends technical prowess with visionary design in bold ventures such as designing its own mixed-use tower and leading multi-nation infrastructure projects.
- We Put People First
- We Do What is Right
- We Are Better Together
- We Are Driven to Achieve
2025
Carbon Neutrality Target
The company plans to achieve carbon neutrality in its operations by the end of the fiscal year 2025.
32,000
Employees in Sustainable Projects
Over 32,000 employees are working on climate-resilient infrastructure and future-proofing cities.
- Commitment to environmental, social and governance excellence across operations and client projects
- Issued Sustainability‑Linked Loan, tying financing to ESG metrics including Bloomberg GEI and environmental targets
- Publicly reported environmental performance in annual Sustainability Report (e.g., GRI‑aligned metrics)
43% women
Female Representation in Leadership
43% of board and C‑Suite positions are held by women in 2023.
18% pay gap
Global Gender Pay Gap
The global mean unadjusted gender pay gap is 18%.
3% compa-ratio
Gender Pay Gap Improvement
North America base pay compa-ratio gender pay gap improved by 3% in 2023 compared to the prior year.
7% score improvement
Gender-Equality Index
Score improved by 7% in 2023 in the Bloomberg Gender-Equality Index, which has been achieved for the fourth consecutive year.
- Named to Bloomberg Gender-Equality Index fourth consecutive year
- Female representation: more than 50% of entry-level staff are women
- 36 Women@Stantec regional employee resource groups active globally
- First globally to link senior credit facility pricing to Bloomberg Gender-Equality Index score
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