Description

The Transitions & Support Manager reports to the Executive Vice President, Systems & Technology, and is responsible for managing the complex process of switching property management companies. Serving as the primary point of contact, the role facilitates data transfer, communicates with stakeholders, and ensures a smooth, documented handover of responsibilities.

• Coordinate internal and external teams throughout transitions to maintain community continuity and minimize disruption.
• Maintain acquisition/disposition checklists and track completion of all action items.
• Assemble due diligence audit teams and present findings to leadership and owners.
• Host bi‑weekly calls to review and update transition milestones.
• Send weekly wrap‑up reports summarizing completed tasks and forecasting upcoming deadlines.
• Set up new property and owner centers for seamless operational onboarding.
• Lead or support special projects as assigned based on organizational needs.
• Manage data entry and imports into the PMS for new acquisitions.
• Pull reports and enter data for internal auditing and compliance tracking.
• Perform high‑accuracy data entry to support business and HR operations.
• Assist with additional transition downtime projects, including data entry and process documentation.
• Stand, walk, and sit for extended periods.
• View computer screens, mobile devices, and other electronic equipment for long durations.
• Perform tasks such as comparing, copying, computing, compiling, analyzing, coordinating, synthesizing, negotiating, communicating, and instructing.
• Handle stressful situations and work with minimal supervision.

Requirements

The position typically operates in a professional office environment and may be performed remotely or virtually, with occasional travel and occasional evening or weekend work required.

The ideal candidate has experience in property management acquisitions, proficiency with Microsoft 365 and preferably RealPage PMS, strong independent work habits, customer service and communication skills, and holds a relevant college degree or industry certifications.

• Experience in property management and property acquisitions.
• Proficient with Microsoft 365 applications.
• Preferable proficiency in RealPage PMS.
• Ability to work independently, prioritize tasks, and manage shifting deadlines.
• Strong customer service and interpersonal communication skills.
• College degree in business, marketing, or related field; industry certifications (e.g., CPM, CAPS, CAM) preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance