Nightshift Administrator (Fixed Term Contract)

Description

The successful candidate will support the Maintenance division, acting as the first point of contact for internal and external stakeholders and ensuring smooth overnight operations. They will work closely with the Winter Maintenance Operations Manager and field teams to uphold client service standards, compliance, and health and safety.

Key responsibilities include providing frontline enquiry support, maintaining operational systems, offering real‑time assistance to field crews, monitoring inboxes and allocating tasks, generating Health & Safety reports, managing project deliverables, and collaborating across teams for both planned and reactive operational needs.

• Provide frontline enquiry support with accurate, timely responses.
• Maintain and update operational systems, escalating issues when required.
• Offer real‑time assistance to field teams during operational hours.
• Monitor inboxes, triage requests, and allocate tasks efficiently.
• Generate Health & Safety reports and ensure ongoing compliance.
• Own allocated projects, supporting audits, data reporting, and business initiatives.
• Collaborate across teams to meet planned and reactive operational needs.

Requirements

The role requires strong communication skills, the ability to build trusted relationships, and proficiency with MS Office tools such as Excel, Power BI, and Teams. The candidate must be organised, results‑focused, resilient under pressure, and able to work both independently and as a collaborative team player with experience in client liaison and handling operational queries.

Desirable experience includes knowledge of project or programme management and previous work in winter and grounds maintenance contract management.

• Demonstrate strong communication skills and build trusted relationships.
• Proficient with MS Office tools, including Excel, Power BI, and Teams.
• Experience in client liaison and handling operational queries.
• Knowledge of project or programme management (desirable).
• Experience in winter and grounds maintenance contract management (desirable).

Benefits

The Nightshift Administrator role is based in Billericay on a fixed‑term contract with the potential to become permanent. Working a 4‑on‑4‑off rotation from 6:30 pm to 6:30 am, the position offers a competitive salary and a comprehensive benefits package.

Ground Control offers a clear career development pathway, including training, the GC Leadership Academy, accreditations and higher‑education opportunities, alongside rapid growth prospects within a dynamic team. Employees enjoy a supportive and innovative culture, a competitive salary, 23 days holiday (increasing with service) plus bank holidays, a robust pension scheme, Medigold health support, free or subsidised gym memberships, and an Employee Recognition Scheme.

• Access to career development through training, GC Leadership Academy, accreditations, and higher‑education opportunities.
• Opportunities for growth in a rapidly expanding company.
• Supportive, innovative, and collaborative work environment.
• Competitive salary with 23 days holiday (increasing with service) plus bank holidays.
• Robust pension scheme and Medigold health support (free flu jabs, online GP).
• Free or subsidised national gym memberships.
• Employee Recognition Scheme.

Training + Development

Interview process

Visa Sponsorship

Security clearance