Customer Operations Specialist at Fieldwire By Hilti in Pune/Pimpri-Chinchwad Area | Kablio

Role

Description

account operations

account activation

renewal processing

subscription processing

content authoring

query resolution

Perform high-volume internal account operations
Champion the voice of the customer within the team, identifying gaps and opportunities for service improvement
Activating customer accounts
Processing unmanaged renewals
Author and update internal support content (Confluence pages, videos, tutorials), processes, and best practices for direct customer support, product education and training, and help content development
Work closely with other Customer Operations Specialists, Team Leads, and Managers to share best practices and drive continuous improvement
Participate in daily standups, recurring team meetings, and knowledge-sharing sessions
Provide fast, high-quality resolutions to account/order/finance queries from our sales teams
Processing subscription orders

Requirements

bachelor's

salesforce

sap

zendesk

2+ years

problem solving

Excellent written and verbal communication skills, with experience writing standard operating procedures and other internal process documentation
Bachelor’s degree in business (administration), data science and/or analytics, economics, computer science, engineering/technology, statistics, math, or equivalent fields
Direct experience with Salesforce or similar CRMs, SAP or similar billing systems, and/or Zendesk or similar digital Support platforms are nice-to-have
Experience in the construction technology or jobsite management domain is nice-to-have
Well-practiced at efficient time management, with a proven ability to meet deadlines
Experience working on a remote team and/or globally distributed team
Practiced organizational acumen and attention to detail, affinity for multitasking with precision
Capacity to adapt fluidly to the needs of a rapidly growing organization with an ability to prioritize tasks without immediate validation
2+ years experience in a Customer support or Operational support role ideally in a B2B SaaS companyAbility to follow technical processes while providing feedback and improvement suggestions for existing processes, systems, and internal documentation
Experience executing software subscription selling and account setup tasks, or similar operations concepts and backoffice workflows
Strong analytical and problem-solving skills; self-aware, curious, and constantly seeking excellence through learning and growth

Benefits

Failed payment collections

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$300M acquired

Acquisition Value

Acquired by Hilti in 2021, marking a significant milestone in the company's growth and strategic integration into global construction technology.

>2M projects

Active Projects

Powers over 2 million projects worldwide, demonstrating its scalability from small teams to mega-projects.

~20% time saved

Project Completion Efficiency

Integration with external tools via its open API helps reduce project completion time by up to 20% in some cases.

Founded in 2013, Fieldwire began as a mobile-first platform to connect foremen and project managers on the jobsite.
Typical engagements range from mid-sized buildings and civil infrastructure to industrial and specialty contracting works.
Fieldwire’s platform centralizes drawings, punch-lists, RFIs, inspections and schedules across office and field teams.
Notable deployments include the $500 million Moscone Center expansion and an $800 million hospital build in Canada.

Culture + Values

Commitment to innovation and improvement
Passion for empowering the construction workforce
Collaboration and teamwork
Customer-centric approach
Ownership and accountability
Agility and adaptability
Striving for excellence

Environment + Sustainability

Net-Zero by 2050

Emissions Target

Aiming for long-term sustainability by achieving no net carbon emissions by the year 2050.

Continuous improvement of product lifecycle for sustainability
Efforts to reduce energy consumption and carbon footprint in operations
Promotion of sustainable practices within the construction industry

Inclusion & Diversity

Focus on building a diverse and inclusive team
Support for gender equality and women in leadership roles
Regular employee training and programs focused on inclusion

Articles

About Fieldwire

Careers at Fieldwire

Fieldwire Blog

Role

Description

account operations

account activation

renewal processing

subscription processing

content authoring

query resolution

Perform high-volume internal account operations
Champion the voice of the customer within the team, identifying gaps and opportunities for service improvement
Activating customer accounts
Processing unmanaged renewals
Author and update internal support content (Confluence pages, videos, tutorials), processes, and best practices for direct customer support, product education and training, and help content development
Work closely with other Customer Operations Specialists, Team Leads, and Managers to share best practices and drive continuous improvement
Participate in daily standups, recurring team meetings, and knowledge-sharing sessions
Provide fast, high-quality resolutions to account/order/finance queries from our sales teams
Processing subscription orders

Requirements

bachelor's

salesforce

sap

zendesk

2+ years

problem solving

Excellent written and verbal communication skills, with experience writing standard operating procedures and other internal process documentation
Bachelor’s degree in business (administration), data science and/or analytics, economics, computer science, engineering/technology, statistics, math, or equivalent fields
Direct experience with Salesforce or similar CRMs, SAP or similar billing systems, and/or Zendesk or similar digital Support platforms are nice-to-have
Experience in the construction technology or jobsite management domain is nice-to-have
Well-practiced at efficient time management, with a proven ability to meet deadlines
Experience working on a remote team and/or globally distributed team
Practiced organizational acumen and attention to detail, affinity for multitasking with precision
Capacity to adapt fluidly to the needs of a rapidly growing organization with an ability to prioritize tasks without immediate validation
2+ years experience in a Customer support or Operational support role ideally in a B2B SaaS companyAbility to follow technical processes while providing feedback and improvement suggestions for existing processes, systems, and internal documentation
Experience executing software subscription selling and account setup tasks, or similar operations concepts and backoffice workflows
Strong analytical and problem-solving skills; self-aware, curious, and constantly seeking excellence through learning and growth

Benefits

Failed payment collections

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found