Housing Support Officer

Description

• Engage as an effective member of the tenant relations team.
• To coordinate the issuing of rent statements to residents on a quarterly basis. These are issued from Waterford.
• To implement the Company Rent & Arrears Policy effectively in your region and ensure that targets set in relation to overall percentage rent arrears, accuracy of balances and rents being charged are achieved.
• Follow up at designated interval call over defined times and twice annual visit thereafter.
• To ensure that residents rent balances are correct at all times.
• To complete Annual Rent Reviews and periodic rent reviews as required on all accounts.
• Ensure co-ordinator is updated on all issues in your area.
• Ensure accounts at commencement and termination of tenancies are correct.
• Ensuring effective 'sign-ups' for tenants.
• Liaise with Local Authorities on all HAP and RAS applications.
• Selling the concept of tenancy sustainment and responsibility.
• To ensure a speedy and focussed response to breaches of tenancy conditions including antisocial behaviour.
• To ensure that effective rent arrears controls are put in place and that total rent arrears are not greater than 3% of annual rental income.
• Provide some local supports in the management of properties and estates.
• Prepare and present relevant reports as required.
• To support the Rent team with any other relevant duties that may be assigned from time to time.
• To encourage involvement and feedback as an integral part of the service.
• To ensure that income documentation is received and accurate when rent is being charged for all residents.
• Encourage tenant engagement on estates and facilitate implementation of tenant priorities.
• Establish the cause of any damage to property and ensure it is remedied.
• To support the Housing team with any other relevant duties that may be assigned from time to time.
• Consistently document compliance with Respond's reporting systems including Active H, Quality system etc.
• Carry out regular estate inspections and regular monitoring of neighbourhood service contracts including cleaning and gardening with customers, contributing to drive up standards of all contractors.
• Carrying out accompanied viewings.
• Make links for tenants with networks of support to facilitate independent living.
• To work in cooperation with our legal dept. in the preparation of submissions to the RTB.
• Report any issues of concern relating to tenants. Ensure a safe environment and implement all health and safety requirements.
• To visit prospective tenants prior to lettings.
• Work as part of a multi-disciplinary team liaising on a daily basis with internal and external clients and agencies.
• Provide updates to tenants in line with tenant communication strategy.
• Provide consistent and accurate defined reports.
• Work with tenants to develop the priorities for minor works and environmental improvement.
• General office duties including filing, records management, dealing with rental queries, mail and photocopying.
• Support a satisfactory rent performance across your estates.
• To provide a consistently outstanding service, at agreed quality levels, making a real difference to tenants ensuring properties are well presented and maintained in thriving and well-maintained estates.

Requirements

• Previous collections experience desirable.
• Ability to work as part of a team and to deadlines.
• A full driver's licence and full use of a car is essential.
• Action to be realistic, fast and efficient and supported by an effective action plan.
• Excellent communication and interpersonal skills including the ability to remain calm and polite with customers who may be angry or upset.
• A number of years' experience in an administrative role essential.
• Excellent numeracy skills.
• Excellent negotiation, organisation and planning skills.
• Good computer literacy including proficiency of the MS Office suite, particularly Excel & Word.
• Good report writing and presentation skills.
• A knowledge or experience as a housing officer or a credit control/collections environment would be highly beneficial.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance