Construction‑led Approved Housing Body building and managing social & cost‑rental homes in Ireland.
Support tenancy relations and rent management, handling tenant issues, arrears and estate upkeep.
7 days ago ago
€34,244 - €44,331
Junior (1-3 years)
Full Time
Waterford, County Waterford, Ireland
Hybrid
Company Size
437 Employees
Service Specialisms
Construction services
Project Management
Consulting
Property Development
Design
Sector Specialisms
Social Housing
Cost Rental Housing
Early Childhood Care and Education
Day Care Services for Older People
Family Homeless Services
Refugee Resettlement Services
Family Support
Construction Management
Role
Description
rent statements
arrears control
rent reviews
reporting
estate inspections
tenant engagement
Engage as an effective member of the tenant relations team.
To coordinate the issuing of rent statements to residents on a quarterly basis. These are issued from Waterford.
To implement the Company Rent & Arrears Policy effectively in your region and ensure that targets set in relation to overall percentage rent arrears, accuracy of balances and rents being charged are achieved.
Follow up at designated interval call over defined times and twice annual visit thereafter.
To ensure that residents rent balances are correct at all times.
To complete Annual Rent Reviews and periodic rent reviews as required on all accounts.
Ensure co-ordinator is updated on all issues in your area.
Ensure accounts at commencement and termination of tenancies are correct.
Ensuring effective 'sign-ups' for tenants.
Liaise with Local Authorities on all HAP and RAS applications.
Selling the concept of tenancy sustainment and responsibility.
To ensure a speedy and focussed response to breaches of tenancy conditions including antisocial behaviour.
To ensure that effective rent arrears controls are put in place and that total rent arrears are not greater than 3% of annual rental income.
Provide some local supports in the management of properties and estates.
Prepare and present relevant reports as required.
To support the Rent team with any other relevant duties that may be assigned from time to time.
To encourage involvement and feedback as an integral part of the service.
To ensure that income documentation is received and accurate when rent is being charged for all residents.
Encourage tenant engagement on estates and facilitate implementation of tenant priorities.
Establish the cause of any damage to property and ensure it is remedied.
To support the Housing team with any other relevant duties that may be assigned from time to time.
Consistently document compliance with Respond's reporting systems including Active H, Quality system etc.
Carry out regular estate inspections and regular monitoring of neighbourhood service contracts including cleaning and gardening with customers, contributing to drive up standards of all contractors.
Carrying out accompanied viewings.
Make links for tenants with networks of support to facilitate independent living.
To work in cooperation with our legal dept. in the preparation of submissions to the RTB.
Report any issues of concern relating to tenants. Ensure a safe environment and implement all health and safety requirements.
To visit prospective tenants prior to lettings.
Work as part of a multi-disciplinary team liaising on a daily basis with internal and external clients and agencies.
Provide updates to tenants in line with tenant communication strategy.
Provide consistent and accurate defined reports.
Work with tenants to develop the priorities for minor works and environmental improvement.
General office duties including filing, records management, dealing with rental queries, mail and photocopying.
Support a satisfactory rent performance across your estates.
To provide a consistently outstanding service, at agreed quality levels, making a real difference to tenants ensuring properties are well presented and maintained in thriving and well-maintained estates.
Requirements
collections
driver's licence
ms office
administration
communication
negotiation
Previous collections experience desirable.
Ability to work as part of a team and to deadlines.
A full driver's licence and full use of a car is essential.
Action to be realistic, fast and efficient and supported by an effective action plan.
Excellent communication and interpersonal skills including the ability to remain calm and polite with customers who may be angry or upset.
A number of years' experience in an administrative role essential.
Excellent numeracy skills.
Excellent negotiation, organisation and planning skills.
Good computer literacy including proficiency of the MS Office suite, particularly Excel & Word.
Good report writing and presentation skills.
A knowledge or experience as a housing officer or a credit control/collections environment would be highly beneficial.
Benefits
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Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Early 1980s founded
Year of establishment
The organisation was established in the early 1980s, marking the beginning of its impact on Ireland's social housing sector.
€2 billion programme
Housing Development Budget
The organisation manages a €2 billion housing programme, delivering thousands of mixed-tenure homes across Ireland.
€65k savings per home
The organisation achieves cost savings of approximately €65,000 per home through fixed-price contracts.
4,000+ homes in 2025
Construction Milestone
The organisation is on track to deliver over 4,000 homes under construction by 2025.
Pioneered a construction-led model that reshaped Ireland’s social housing sector.
Drives a housing programme with an in-house team of architects, planners, quantity surveyors, and construction managers.
Partners with state agencies and local authorities on major Dublin schemes, including Airton Road, Rathbourne Wharf, and Parkleigh.
Embeds community infrastructure like crèches, retail units, and open spaces into projects to foster vibrant, sustainable neighborhoods.
Creates family homeless hubs with 24/7 support, early-year and eldercare centres, and refugee resettlement services across Ireland.
Pilots innovative initiatives like the Brain Health Village in Wicklow, integrating health research into housing design.
Operates as Ireland’s largest construction-led Approved Housing Body.
Culture + Values
They are committed to providing quality services to their tenants and communities.
They strive to create an inclusive and supportive working environment.
They value collaboration and teamwork.
They act with integrity, professionalism, and respect.
They are passionate about social impact and housing solutions.
Environment + Sustainability
2050 Net Zero
Carbon Neutrality Target
Aiming to achieve net zero carbon emissions by the year 2050, showcasing a commitment to climate action and sustainability.
Aim to reduce carbon emissions and improve energy efficiency across housing stock.
New developments designed to be energy efficient and sustainable.
Focus on improving environmental performance and promoting sustainability across operations.
Inclusion & Diversity
Actively promote gender equality and inclusive practices.
Aim for a diverse workforce with equal opportunities for all.
Focus on creating a supportive environment for all employees, regardless of background.