Credit Analyst – ONSITE- Grand Rapids, MI

Description

• Reconciliation of customer accounts
• Issue credit hold notifications
• Consult with customers to resolve complaints and verify financial and credit transactions
• Participate in additional projects to support ongoing business needs
• Issue dunning letters to overdue accounts
• Performing required customer maintenance on accounts
• Coordinate customer credit changes with the credit department
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Investigates the processing activity on accounts that have exceeded the parameters set in our risk management system
• Primarily provides commercial credit and collections functions
• Ensures a balanced risk and revenue tradeoff consistent with credit policy and loss target expectations
• Recommend that accounts be shifted to a collection agency
• Maximizing company cash flow by ensuring compliance with established credit policy and collection expectation.
• Recommend bad debt write-offs
• Maintain accurate records about the customer payment status
• Review commercial customer accounts to identify and select delinquent accounts for collection
• Evaluate customer records and recommend payment plans based on payment history, and purchase activity

Requirements

• Works within well-defined instructions
• Strong phone etiquette with professional verbal and written communication skills
• 0-2 years collections experience in a commercial environment
• High level of attention to detail, strong analytical and problem-solving skills
• Ability to communicate to all levels of internal management
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Ability to apply good judgement, strong work ethics and integrity on the job
• Ability to establish positive work relationships and effective collaboration skills
• Strong computer skills including MS Office-Outlook, Word and Excel and data entry skills
• Working knowledge of collections best practices and procedures and/or commercial lien laws
• High School Diploma or GED equivalent
• Exceptional customer service skills with ability to effectively diffuse negative situations; customer relationship skills
• Effective organizational, time management and prioritization skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance