Credit Analyst – ONSITE- Grand Rapids, MI at Daikin Comfort in Grand Rapids, MI | Kablio
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Credit Analyst – ONSITE- Grand Rapids, MI
Daikin Comfort
Provides residential & commercial HVAC systems, heat pumps, air quality products and smart controls.
Manage commercial credit, collections, and account reconciliation for customers.
21 days ago ago
Junior (1-3 years)
Full Time
Grand Rapids, MI
Field
Company Size
3,800 Employees
Service Specialisms
HVAC replacement services
Indoor air quality solutions
All‑electric heat pump installation
Ductless mini‑split installation
Smart home thermostat & controls integration
Sector Specialisms
Residential
Commercial
Industrial
Role
Description
account reconciliation
credit hold
customer consult
dunning letters
risk investigation
collections
Reconciliation of customer accounts
Issue credit hold notifications
Consult with customers to resolve complaints and verify financial and credit transactions
Participate in additional projects to support ongoing business needs
Issue dunning letters to overdue accounts
Performing required customer maintenance on accounts
Coordinate customer credit changes with the credit department
Contact customers regarding overdue accounts and determine reasons for non-payment
Investigates the processing activity on accounts that have exceeded the parameters set in our risk management system
Primarily provides commercial credit and collections functions
Ensures a balanced risk and revenue tradeoff consistent with credit policy and loss target expectations
Recommend that accounts be shifted to a collection agency
Maximizing company cash flow by ensuring compliance with established credit policy and collection expectation.
Recommend bad debt write-offs
Maintain accurate records about the customer payment status
Review commercial customer accounts to identify and select delinquent accounts for collection
Evaluate customer records and recommend payment plans based on payment history, and purchase activity
Requirements
collections experience
ms office
high school
customer service
detail oriented
analytical
Works within well-defined instructions
Strong phone etiquette with professional verbal and written communication skills
0-2 years collections experience in a commercial environment
High level of attention to detail, strong analytical and problem-solving skills
Ability to communicate to all levels of internal management
Must be able to perform essential responsibilities with or without reasonable accommodations.
Ability to apply good judgement, strong work ethics and integrity on the job
Ability to establish positive work relationships and effective collaboration skills
Strong computer skills including MS Office-Outlook, Word and Excel and data entry skills
Working knowledge of collections best practices and procedures and/or commercial lien laws
High School Diploma or GED equivalent
Exceptional customer service skills with ability to effectively diffuse negative situations; customer relationship skills
Effective organizational, time management and prioritization skills
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no employer-sponsored work authorization; candidates must be us authorized.
Security clearance
Information not given or found
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Company
Overview
100 Years
Years of HVAC Experience
The company has a rich history rooted in a century of HVAC innovation.
2022 Rebranded
Year of North American Rebranding
The company rebranded in North America, unifying residential and commercial solutions.
280M Units
Units Globally
The company has showcased its impact with over 280 million units globally.
400+ Patents
Global HVAC Patents
Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.
Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.
Culture + Values
Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
Boldly take on challenging situations with full conviction of your potential.
Refine and enhance your strengths and expertise until you excel in your field of expertise.
Learn humbly from others who have different thoughts, values, and experiences.
Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
Fulfill your roles and responsibilities, and work together towards achieving goals.
Respect each person, unleash your infinite potential, and embrace healthy competition.
Environment + Sustainability
96% Water Recycling
Closed-Loop Water System
Recycles up to 96% of process water, significantly reducing water consumption.
40,000 Tons Recycled
Annual Scrap Material Recycling
Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.
400,000 kg Refrigerant Avoided
Reclaimed Refrigerant Program
Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.
-30% to -50% GHG Targets
Global Environmental Vision 2050
Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.
Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
Composts 1,000 lb of food waste monthly.
Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)
Award-winning pollinator garden supporting monarch butterflies and native bees; drought-resistant landscaping; Adopt-a-Highway program.
1-megawatt solar array installed at Daikin Texas Technology Park, eliminating ~845 metric tons of CO₂ annually.
Inclusion & Diversity
People‑Centered Management: belief in individuals’ potential as source of competitiveness.
Draw out enthusiasm and understanding to strengthen organization and enable individuals to demonstrate their full potential.
Workplace where employees experience fulfillment, purpose, and can demonstrate maximum potential.
PCM Behaviors include building genuine, trustworthy relationships and teamwork through information sharing, deep discussion, ownership, and respect.
Articles
Heating & AC Solutions
Daikin One smart home control
Indoor Air Quality
Financing & Rebates