Lead Concierge - Ledger

Description

• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Monitors fire alarm panel and security cameras.
• Monitors parking garage for team members and vendors.
• Books freight elevator for move-in, move-out and furniture deliveries
• Keeps a daily log of events and community security status. Reports any concerns to management.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Greets prospects and residents as they enter the office/leasing area, and ensures that prospects and visitors are comfortable while they wait to speak with a team member. 2. Monitors guest traffic.
• Assists residents with the checking in or out of luggage carts.

Requirements

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
• Employee Assistance Program.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

Training + Development

Interview process

Visa Sponsorship

Security clearance