Manager- OTC CPS/Billing BSNA
Johnson Controls
Oversee billing, payments, revenue analysis and assurance for global contracts.
10 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurgaon, Haryana, India
Hybrid
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
revenue reconciliation
billing operations
uat coordination
cost analysis
process improvement
customer invoicing
- Liaise and influence business on issues of business performance related to Business assurance across Sales, Operations, IT/Technology, Legal, and Finance teams
- Ensuring are new tools are in line with expectations. Work closely with the UAT team to help development test plans.
- Responsible for organization's on-time, accurate delivery of BSNA’s processes, including billing, payment processing, cost/margin analysis and collections
- Create reporting, reconciliations, and related analysis of assigned revenue/cost of sales accounts monthly as well as assisting with defining and creating operating procedures and participating in business process improvement initiatives related to Business assurance activities.
- Performing regular reconciliation and analysis of revenue streams. Documenting revenue flows across critical functions and monitors the same.
- Investigate and recommend solutions to revenue and billing under-performance and improvement opportunities as per the contractual and legal aspects associated with relevant customer contracts
- Acting as a Business Assurance Subject Matter Expert on projects / initiatives that could impact the end to end billing architecture or existing RA controls
- Managing any issue that potentially impacts revenues and costs, from identification through to RCA and resolution
- Lead the customer specific processes with Operations, Sales and customer contacts to determine when non-recurring and recurring milestone achievements have been reached, which trigger customer invoicing as well as revenue recognition.
- Ensuring that performance of Billing against contractual obligations is properly planned, tracked, and monitored, raise questions where this is not the case, and ensure plans are put in place to fix issues.
- Developing an understanding of internal and external customer needs and ensure all activities and excellent delivery of customer satisfaction.
What you bring
night shift
billing expertise
audit compliance
data management
7-10 yrs
analytical
- Working in US working hours (night shift) is a mandatory requirement
- Ability to handle complex situations, and resolve difficult or non-routine issues
- Sound understanding of data collection, processing and billing processes and technology
- Knowledge of audit processes and operational and technological governance and compliance management systems
- An inquisitive and analytical mind i.e. driven by "what if" scenarios that inform direction and decisions.
- 7-10+ years of experience in Business Assurance and Contract Assurance team in a Global/Multi-National Operating environment with demonstrated knowledge of Billing, collections, payments and billing best practices and technologies
- Strong Business Process documentation skills
- Knowledge of project lifecycle and experience in system upgrades, conversions, enhancements
- Strong analytical and data management skills
- The ability to introduce and influence best practices and solutions to help improve process effectiveness and efficiency. This includes implementing cross-training programs, order prioritization and order predictability in a dynamic business environment.
- English proficiency required; written and verbal
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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