Gatehouse Attendant

Description

• Gatehouse attendant will complete all appropriate paperwork ensuring reports are legible and in order.
• Gatehouse attendant must stand and greet everyone that approaches the visitor lane seeking access to the property, in a friendly and professional manner. It is important that all attendants greet all residents returning home via the resident lane.
• Gatehouse attendants will report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment. An Incident report or work order to note any deficiencies observed. Incident report should be submitted to the Management office immediately
• Gatehouse attendant will always use proper telephone etiquette when speaking or answering the telephone. Greet ALL callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.”
• Gatehouse attendants will observe, record, and communicate actions, activities, incidents and/or any information that may be of the interest of the Management Office, Security or the Front Desk personnel
• Gate House attendant will keep the gatehouse clean at all times.
• Gatehouse attendant will ensure that only Authorized Personnel is allowed access into the community.
• Gatehouse attendants will record via the access control system (KWIC) all traffic entering the property both vehicular and pedestrian.

Requirements

• Gatehouse attendant is to provide informational assistance as required. Knowledge of locations throughout the property in order to properly direct traffic within the community.
• Detail-oriented and dependable.
• Prior experience as a Gatehouse employee
• Strong verbal and written communication skills.
• Great customer service skills
• Parking in front of the building or in the Fire Lanes is prohibited. ONLY Pick up or drop off is permitted.
• High school diploma or GED.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance