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Riverside

Lettings Officer

Company logo
Riverside
Provides housing and support services to vulnerable people, including social care and development.
Manage end‑to‑end lettings for social housing, ensuring quick, compliant property lets
13d ago
£26,153 - £28,739
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Liverpool, England, United Kingdom
Hybrid
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
data management
pre-tenancy checks
digital onboarding
property advertising
regulatory compliance
application management
  • Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings.
  • Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach, and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal.
  • Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings.
  • Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard.
  • Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process.
  • Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.
  • Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams.
  • Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality.
  • Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers.
What you bring
microsoft office
open housing
salesforce
microsoft dynamics
lettings
customer focus
  • Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries.
  • Proficient in use of Microsoft Office Suite.
  • A strong customer focus, with excellent written and verbal communication skills.
  • Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.
  • Experience of working in lettings.
  • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
  • Competence in using Open Housing and Salesforce, or CX (Civica) and Microsoft Dynamics
Benefits
  • Competitive pay & generous pension
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • 28 days holidays plus bank holidays
Training + Development
Information not given or found
Company
Overview
  • Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
  • Specializes in social care, working to improve the lives of vulnerable people through tailored services.
  • Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
  • Offers a range of services like homelessness prevention, mental health support, and youth services.
  • Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
  • Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
  • Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
  • A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
Culture + Values
  • We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
  • We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
  • We believe in collaboration, working together to achieve our vision and deliver the best possible service.
  • We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
  • We are passionate about making a difference and delivering quality services to our communities.
Environment + Sustainability
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
  • Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
  • Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
  • Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
  • Already reduced carbon emissions for residents.
Inclusion & Diversity
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
  • Committed to fostering an inclusive culture where everyone feels they belong.
  • Set measurable targets to increase the representation of women in leadership roles.
  • Strive to ensure a diverse workforce through recruitment practices and employee development programs.
  • Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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