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Lettings Officer
Riverside
Provides housing and support services to vulnerable people, including social care and development.
Manage end‑to‑end lettings for social housing, ensuring quick, compliant property lets
Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings.
Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach, and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal.
Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings.
Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard.
Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process.
Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.
Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams.
Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality.
Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers.
What you bring
microsoft office
open housing
salesforce
microsoft dynamics
lettings
customer focus
Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries.
Proficient in use of Microsoft Office Suite.
A strong customer focus, with excellent written and verbal communication skills.
Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.
Experience of working in lettings.
Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
Competence in using Open Housing and Salesforce, or CX (Civica) and Microsoft Dynamics
Benefits
Competitive pay & generous pension
Flexible working options available
Investment in your learning, personal development and technology
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