Receptionist

Description

• Participate and embrace the development opportunities within group
• Ensure that you are able to instantly recognize and greet key customer personnel, executives, and their guests at all times, proactively maintaining your personal knowledge of any changes throughout the executive and site management teams
• Maintain telecommunication system by following manufacturer's instructions for house phone and console operation, answers incoming phone inquiries
• Ensure guests are greeted courteously and their needs are anticipated at all times
• Maintain safe and clean reception area by complying with procedures, rules, and regulations
• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
• Use operational knowledge of the Lobby and Reception to provide swift resolution to any challenges experienced by guests or colleagues, hosting guests to available check in desks where waiting times are expected to exceed the agreed SLA’s
• Support the team, and report to the Key Area Manager
• Welcome visitors by greeting them in person or on the telephone; answering or referring inquiries
• Maintain security by following procedures; monitoring logbook; issuing visitor badges; monthly headcounts/use of space confirmations
• Provide an exceptional Customer Service experience to all colleagues and guests visiting the site
• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Maintain personal awareness of all site and team procedures, embracing and implementing new procedures swiftly when received from Senior Management
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Direct visitors by maintaining employee and department directories; giving instructions
• Ensure consistent communication with various departments to allow awareness of all clients and guests arriving and leaving the building
• Ensure the reception desk is constantly manned and kept immaculate and tidy at all times

Requirements

• Must be able to work under pressure and time deadlines during peak periods
• Bachelor of Science or Bachelor of Arts degree preferred
• Must be able to remain calm and effectively communicate with demanding customers
• Able to lift up to 25lbs
• IT literate including Microsoft Office application proficiency
• Experience working within a Corporate Environment in a concierge, host, or reception role
• Must possess excellent verbal communication skills
• Must possess excellent interpersonal skills
• Must be able to converse with peers and Executives in a genuine, professional and confident manner
• For California employees, suitable seating is available for this position
• 2+ years of operating within a Customer Service environment providing guest hosting and/or concierge/reception services to the highest standard
• Must be customer focused, organized, and professional
• Must have ability to work in a team environment

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance