Implements new CSM and brand training initiatives in a timely manner.
Leads and participates in monthly Safety Committee Meetings.
Ensures OSHA/SDS Management and Compliance.
Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
Uses available tools and knowledge to suggest ideas to maximize guest satisfaction scores.
Prepares and conducts annual employee reviews in a timely manner.
Adjusts expenditures according to fluctuating business needs in a timely manner.
Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
Promotes fair treatment and open-door policies with all associates.
Responsible for effectively interviewing, hiring, coaching and developing hotel associates.
Works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion.
Encourages Guest Services Associates to pass on leads and referrals to the Sales Team.
Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results.
Works with the General Manager to identify potential obstacles to exemplary service.
Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing.
Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.
Utilizes training resources effectively and ensures all training requirements are met.
Completes CSM incident reports and follows up within appropriate time frame.
Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
Sets a strong example for other associates through exemplary guest service.
Ensures a clean and safe work environment.
Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
Provides clear direction to the hotel team.
Communicates the needs of clients as identified on Group Resumes and BEO’s to appropriate hotel staff.
Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed.
Assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM’s Internal Accounting Audit.
Promotes a productive, professional and collaborative work environment.
Assists in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state and federal regulations.
Effectively addresses areas for improvement determined by CSM’s annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner.
Addresses guest needs and concerns in a proactive and effective manner.
Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
Assists in promoting corporate safety programs and initiatives.
Requirements
communication
sales
safety
Demonstrates clear and effective written and verbal skills.
Comfortable in taking sales calls or performing walk in tours when necessary.
Understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
1976 Founded
Year Established
The company was founded in 1976, marking the beginning of its journey from a single asset to a national real estate leader.
14 Started
Founder's Age at First Purchase
The founder first ventured into business at the age of 14, beginning a legacy that would grow into a multi-state real estate empire.
Thousands Managed
Properties Across the Nation
The company now manages thousands of hotel rooms and apartment units nationwide, showcasing its expansive reach and success.
20 States Operated
Geographic Presence
The company operates and manages properties in nearly 20 states, demonstrating its significant national footprint.
It designs, renovates and manages commercial, retail, multi-family and lodging properties.
Its portfolio spans millions of square feet—covering hotels, apartment communities, offices and retail spaces.
Typical projects include development of hotels under Marriott, Hilton and Hyatt brands, mixed‑use complexes and residential communities.
It combines entrepreneurial roots with an award‑winning track record in design, development and customer service.
CSM’s leadership team comprises experts in engineering, revenue management, lodging operations and sales.
Standing out for its integrated approach, the firm handles acquisition, development, leasing and long‑term asset management under one roof.
Culture + Values
Proactively working with clients and stakeholders engaged in sport and entertainment to reduce our agency and industry footprint
Investing in our people, resources and passion to help realise a sustainable future for all
Establishing processes, systems and clear governance that empower meaningful environmental action
Accreditation and targets: continually reducing environmental impact and pursuing accreditation that challenges practices
Industry impact: accelerating & communicating positive change across our industry
Environment + Sustainability
46.2% Reduction
Scope 1 & 2 Emissions
A commitment to reduce absolute Scope 1 and 2 greenhouse gas emissions by 46.2% by 2030 from a 2019 base year.
2033 Net Zero
Carbon Neutrality Goal
A pledge to achieve carbon neutrality by 2033 as part of Amazon's Climate Pledge.
46.2% Reduction
Scope 3 Emissions
A commitment to reduce absolute Scope 3 greenhouse gas emissions by 46.2% by 2030 from a 2019 base year.
2.5% Annual Reduction
Carbon Emissions
Accredited with Planet Mark, reducing annual carbon emissions by at least 2.5% each year.
Signed UN’s Climate Neutral Now pact: committed to working toward a climate‑neutral world by 2050
Joined UN Global Compact (May 20, 2024): aligning operations with UN environment and anti‑corruption principles
Pledged under UNFCCC Climate Neutral Now to achieve net zero carbon emissions by 2040 (CSM Tech)
Key focus: measure, reduce and offset; robust governance, emissions tracking and reporting
Inclusion & Diversity
92% Patient Impact
Workplace Support
92% of patients reported that workplace support significantly improves their health, as shown in the Cancer@Work study.
2025 ISO Compliance
Occupational Health Goals
Aiming for full ISO45001 compliance by 2025 across all facilities to enhance workplace safety and health.
32% Young Workforce
Diversity in Hiring
In 2023, 32% of new hires at CSM Ingredients were under 30, reflecting a commitment to youth and fresh perspectives.
Supporting 'Working With Cancer' pledge: destigmatizing cancer at work by aligning with Publicis Foundation campaign
Vision includes inclusivity and diversity as key stakeholders in sustainability agenda
Membership in UN Global Compact includes adherence to its Ten Principles covering labor and human rights
Emphasizes Diversity, Equity & Inclusion under 'Thrive for Impact' People pillar (CSM Ingredients)