Assistant General Manager | Residence Inn Denver Park Meadows

Description

• Implements new CSM and brand training initiatives in a timely manner.
• Leads and participates in monthly Safety Committee Meetings.
• Ensures OSHA/SDS Management and Compliance.
• Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
• Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
• Uses available tools and knowledge to suggest ideas to maximize guest satisfaction scores.
• Prepares and conducts annual employee reviews in a timely manner.
• Adjusts expenditures according to fluctuating business needs in a timely manner.
• Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
• Promotes fair treatment and open-door policies with all associates.
• Responsible for effectively interviewing, hiring, coaching and developing hotel associates.
• Works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion.
• Encourages Guest Services Associates to pass on leads and referrals to the Sales Team.
• Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
• Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results.
• Works with the General Manager to identify potential obstacles to exemplary service.
• Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing.
• Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
• Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.
• Utilizes training resources effectively and ensures all training requirements are met.
• Completes CSM incident reports and follows up within appropriate time frame.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Sets a strong example for other associates through exemplary guest service.
• Ensures a clean and safe work environment.
• Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
• Provides clear direction to the hotel team.
• Communicates the needs of clients as identified on Group Resumes and BEO’s to appropriate hotel staff.
• Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed.
• Assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM’s Internal Accounting Audit.
• Promotes a productive, professional and collaborative work environment.
• Assists in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state and federal regulations.
• Effectively addresses areas for improvement determined by CSM’s annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner.
• Addresses guest needs and concerns in a proactive and effective manner.
• Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
• Assists in promoting corporate safety programs and initiatives.

Requirements

• Demonstrates clear and effective written and verbal skills.
• Comfortable in taking sales calls or performing walk in tours when necessary.
• Understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance