Production and Service Assistant Manager

Description

The Houston office is hiring a Production and Service Assistant Manager (exempt) who reports to the VP of Operations and the Service Manager. The role supports Production and Service Managers, Sales, and Project Managers on a daily basis, handling dispatch, customer updates, approvals, reports, and submittals while facilitating communication across teams.

• Dispatch crews and provide customer updates.
• Approve time entries and prepare reports, submittals, and other documentation.
• Communicate regularly with Sales, Estimating, Production and Service teams to ensure timely results.
• Identify and resolve operational and customer service issues promptly.
• Attend inspections, pre‑construction, and pre‑bid meetings.

Requirements

The position operates in both office and field environments, requiring extensive sitting, standing, walking, and occasional lifting of up to 50 lb. Travel is local for customer visits and onsite reviews, and employees encounter typical job‑site hazards such as noise, temperature variations, ladders, and construction materials.

• Bachelor’s degree in Construction Management or related field.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast‑paced environment, multitask and prioritize business needs.
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook).
• Bilingual in English and Spanish (desired).
• Excellent communication and organizational planning.
• Adaptable, eager to learn, and collaborative team player.

Benefits

Empire/Tecta offers a comprehensive benefits package that includes medical, dental, vision, a 401(k) with company match, paid time off, paid holidays, and other employee‑focused programs.

Training + Development

Interview process

Visa Sponsorship

Security clearance