Service Manager- SFR

Description

• Empower, engage and develop associates to achieve great performance and desired business outcomes.
• Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations
• Oversee work of internal and external vendors and maintenance service suppliers
• Thoroughly inspect vacated homes, document necessary renovations, and re-inspect completed homes for the highest quality of work and superior presentation, adhering to the timetable
• Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.
• Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
• Accurately take measurements and perform basic arithmetic
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
• Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting
• Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
• Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team
• Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
• Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers
• Identify all utility meter cut-offs, home and fixture cut-offs, sewer clean-outs, and prepare maps indicating same
• Respond to resident requests in a timely manner, delivering excellent customer service
• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions
• Support associate development. Provide targeted training and growth opportunities
• Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.
• Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team
• Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart
• Schedule and perform routine preventive maintenance on all appropriate equipment and tools
• Safely work with chemicals, paint, and general cleaning supplies
• Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, home make-ready status, jobs in progress, etc.
• Partner with construction teams for acceptance walks and complete transition and handoff of home process as they are delivered on new development communities

Requirements

• CAMT preferred
• CPO preferred
• Multi-family, single family rentals, or built to rent housing experience helpful
• Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.
• High School diploma or equivalent (GED) preferred
• General computer skills in Microsoft Office and property management based software
• 5+ years maintenance technician work or related experience
• HVAC Certification required

Benefits

• Paid time off benefits: Vacation, Sick, Holidays
• Employer sponsored short and long term disability, Life and ADD insurance
• Comprehensive medical, dental and vision
• Competitive compensation
• 401k with employer matching

Training + Development

Interview process

Visa Sponsorship

Security clearance