UK Workplace Lead

Description

• Encourage a robust and thorough understanding of costs to identify savings opportunities alongside associated risk of change
• Ensure team processing and controlling of purchase orders, invoices and work orders
• Maintain regular contact with the Site Teams; advise and support on site issues, incidents, escalations and innovations
• Develop, gain consensus for, and implement operational changes across the portfolio of sites considering potential differences by site.
• Financial management including budget management and governance of £45m. Empowering ownership of site budgets with site teams and supported by EMEA Finance team.
• Conduct periodic formal and informal performance evaluations via Workday
• Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.
• The Regional Workplace Leader is responsible for the management, supervision, and professional development of all direct reports and their teams
• Ensure all contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues
• Develop a close working relationship with all vendors under the role holder’s control to ensure they fully understand the Client culture and are made to feel part of a One team delivering a high-quality service to the client and JLL
• Ensure all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for HSSE working alongside the UK HSSE Lead
• Promoting high level of satisfaction among client colleagues and reinforcing prompt response and customer service focused delivery.
• Responsibility for meeting KPI’s and SLA’s defined within the contract
• Lead the sites to ensure optimal operations. Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.
• Develop training programs, succession plans and career paths within an organisation structure of 75 employees including 7 direct reports.
• Timely communication of issues, actions and results in real-time to the appropriate stakeholders
• Build strong relationships with key client and JLL stakeholders across the account. Collaborative working and solutioning with your client stakeholders and global SMEs.
• Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.
• Supporting the JLL Account Director to drive initiatives across the account

Requirements

• Ability to lead and manage direct reports and diverse team
• Proven ability to guide and coach team members
• Understand the partnership approach as defined by the Vested Contract model and be familiar with the services required in the contract on behalf of JLL adopting and instilling a continuous improvement mindset
• Strong financial acumen
• Excellent management, written/verbal communication and interpersonal skills
• Change management skills
• Understand the client strategy and environment demonstrating awareness and sensitivity
• Proven track record of delivering training and implementing standards
• Detailed knowledge of the Vested contract MSA/MVA & escalate scope changes / scope creep with potential to impact to MSA/MVA Procurement & Vendor Management, ensuring Change Control documentation is completed as necessary.
• Having a thorough understanding of operational activities leveraging subject matter experts in a matrix structure.
• Self-motivation and organizational skills to complete projects in a timely manner

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance