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Community Manager Urgent Response Team
The Michaels Organization
Premier national developer, owner & operator of multifamily housing across the U.S. and its territories
Oversee all aspects of multifamily property operations as interim community manager.
To the extent directed by the RPM/RVP/SVP, assist in preparation and implementation of the annual budget and maintain accurate financial records for the property, including daily bank deposits and control of the cash accounts at the property. Maintain vacancy information reports as required by corporate, investors and monitoring agencies.
Establish schedules and assign staff for office work as well as routine and emergency work. Approve and schedule paid and unpaid time off requests from staff.
Meet and work with residents, resident organizations and resident services providers to address issues, make improvements, and maintain positive relations.
Adhere to all Michaels Accounting and Operations directives, policies and procedures.
Continually inspect property recording deficiencies, making improvements and taking any required actions according to Company guidelines.
Participate in and direct office and maintenance staff regarding all move in/out and agency inspections and inspection processes.
Initiate, follow-through with and process for approval/execution of service, maintenance and capital needs contracts.
Initiate purchase orders, as needed, for goods, supplies, services and vendors/contractors. Receive, review and process site invoices for payment.16. All other duties as may be assigned.
Train staff in safe operating procedures, and accurately report all accidents and emergency situations to appropriate personnel.
Supervise any outside contractors working on the property. Perform physical needs assessment, negotiate contracts with vendors, and ensure work is completed by the agreed upon deadline.
As directed by the RPM/RVP/SVP, coordinate and oversee hiring (for open positions approved by the Regional Property Manager), training, completing and conducting performance evaluations for all staff at the property, recommending salary increases and counseling, disciplining and terminating employees under his/her direct control in accordance with company policy. UKG access shall be granted as directed by Regional Leadership.
Ensure that all residents living in the community(ies) meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies. Address any non-compliant issues swiftly and appropriately.
Primarily an office environment, but will need the ability to meet residents in their units, show units to potential residents, walk around to inspect the property, often in a multi-storey facility (includes climbing stairs).
At the determination of the RPM/RVP/SVP, obtain all certifications or licenses that are required by the company, state or agencies within the first year of employment. Remain current on and compliant with all laws and policies affecting the leasing of the property and all required certifications.
Oversee the management, direction, training and safety of all employees assigned to the property or properties under his/her control. Assess critical or emergency situations, make calm and sound business judgments, and respond to situations when management support is not immediately available.
May work around, though not directly with, cleaning solvents, paint fumes and landscaping chemicals.
In consultation with the Leasing & Marketing Department, create, design and execute marketing campaigns for leasing of rental units, including promotions, tours of property and rental units. Prepare, process, modify and sign lease agreements and related forms. Maintain knowledge of competition and market conditions affecting leasing and operations, and make adjustments to the business and marketing models to ensure the Company remains competitive and in compliance with applicable federal and state laws.
What you bring
high school
multifamily leasing
resident manager
accounting
conflict resolution
driver’s license
High School Diploma or equivalent required.
After hiring, will be required to complete any additional program training/testing as mandated.
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