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IT Services Analyst
Powersecure, Inc.
Providing end-user technology support, resolving incidents, and servicing requests while contributing to process improvement and documentation in a Windows and mobile platform environment.
23d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Durham, NC
Office Full-Time
Company Size
500 Employees
Service Specialisms
Energy Solutions
Utility Services
Renewable Energy
Sustainable Infrastructure
Project Management
Consulting
Design
Engineering
Sector Specialisms
Distributed Energy Infrastructure
Solar Energy
Fuel Cells
Energy Storage
Microgrid Solutions
Governmental
Institutional
Healthcare
Role
What you would be doing
hardware/software support
workstation deployment
mdm
advanced device support
technical analysis
collaboration & improvement
- Install, configure, and repair hardware/software; diagnose issues, determine root cause, and follow through to resolution; escalate urgent or high-impact items appropriately.
- Deploy and manage workstation images and software (e.g., SCCM/ConfigMgr, Software Center).
- Manage mobile device management (MDM) and application deployment (e.g., Intune).
- Provide advanced support for Windows 10/11 endpoints, smartphones/tablets, and printers/peripherals.
- Analyze trends, lead root-cause investigations, and recommend process or technology changes.
- Collaborate with business partners and field teams to understand needs, recommend solutions, and drive continuous improvement.
- Support enterprise collaboration tools (Microsoft 365/O365 apps such as Outlook, Word, Excel, SharePoint, OneDrive, PowerPoint).
- Provide technical assistance for computers, operating systems, software, peripherals, and mobile devices via in-person, phone, and online channels; document all work in the IT service management (ITSM) system and meet SLAs.
- Comply with applicable controls and policies (e.g., Sarbanes-Oxley)
- Create/maintain user and process documentation; contribute to knowledge sharing and training to elevate the end-user experience.
- Provide after-hours support as scheduled.
What you bring
customer service
communication
windows 11
active directory
printer troubleshooting
a+ certification
- Excellent customer service focus including exceptional oral and written communication skills required.
- Advanced knowledge of Microsoft Windows 11 installation, troubleshooting, and support
- Active Directory Experience
- Advanced Printer / Peripheral device troubleshooting
- A+ Certification Preferred
- Ability to occasionally lift to 50 lbs. and safely use ladders to install equipment.
- Minimum of 2-3 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
- Advanced knowledge of Office 365, troubleshooting, and support
- Experience using an ITSM for documenting and tracking issues
- Advanced Remote Support for PCs, smartphones and tablets
- Experience Deploying PC images via MDM tools (i.e. Microsoft Intune)
- This position is not open to third-party recruiters.
- Detail orientation and passion for solving problems required.
- Basic PPE (e.g., safety glasses, ear plugs) may be required on manufacturing floor.
- Associate’s degree in Computer Science or Business Information Systems or similar educational program Required
- Hybrid WFH/office-based with periodic work at manufacturing facilities
- Vacation, Company Holidays, Paid Time Off (PTO – personal and sick days)
- Flexible spending accounts / Health savings account
- Competitive pay and a matching 401(k) plan
- Medical, dental, vision, and life insurance coverage
- Employee Referral Program
- Tuition Reimbursement
- Wellness Incentive Programs
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- compliance with sarbanes-oxley and other applicable policies
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Company
Overview
- Founded to deliver cutting-edge energy solutions across utility and infrastructure projects.
- Delivers tailored power solutions for industries such as utilities, energy, and infrastructure.
- Projects include energy generation, distribution, and industrial energy management.
- Specializes in scalable solutions for commercial, industrial, and residential sectors.
- Highly experienced in integrating renewable energy sources like solar and wind into power grids.
- Notable for innovation in microgrid technology and distributed energy resources.
- Works closely with government and private sectors to support large-scale infrastructure projects.
Over 2 GW
Microgrid Capacity
Installed and managed over 2 gigawatts of microgrid infrastructure to provide reliable energy solutions.
$900M+
Energy Efficiency
Completed over $900 million in energy efficiency upgrades to enhance operational sustainability.
- Provides comprehensive energy solutions under fixed-price models through full-facility, lifecycle approaches.
- Offers nationwide storm response and recovery services with continuous monitoring and rapid deployment capabilities.
- Provides 24/7 energy monitoring and optimization through the PowerControl framework.
75% GHG reduction
Renewable Diesel Emissions
Renewable diesel reduces greenhouse gas emissions by up to 75% compared to fossil diesel.
51% fewer emissions
RNG Impact
Renewable natural gas reduces greenhouse gas emissions by approximately 51%.
21× methane potency
Methane Emissions
Methane is 21 times more potent than carbon dioxide if released into the atmosphere.
100% renewable fuel
Durham Campus Microgrid
The Durham campus microgrid initiative uses hydrotreated vegetable oil (HVO) for 100% renewable fuel starting August 29, 2024.
- PowerBlock systems compatible with renewable diesel and renewable natural gas (RNG) since Aug 2021
- Supported net-zero PGA TOUR Championship Aug 26, 2022 by powering onsite generation with renewable fuel
- Installed EPA Tier 4 Final ultra-low emissions backup generators at Edged Energy’s Atlanta data center Jan 13, 2025
- The company has not publicly disclosed its DEI strategy or gender-related statistics on its website or LinkedIn.
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