Leasing Consultant

Description

• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Maintain and record daily inspections for the community.
• Advise residents of referral concessions (if permitted).
• Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.
• Maintain all electronic guest cards, documentation, and follow-up according to established procedures.
• Represent the company in a professional manner at all the times.
• Document all telephone and in-person visits on appropriate reports.
• Conduct market surveys and shop competitive communities.
• Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Accept rental payments and give immediately to Assistant Community Manager.
• Complete all required training in order to comply with new or existing laws.
• Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.
• Distribute important communication and notices to the residents through the property app.
• Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
• Provide Welcome Letter and Move-In Instructions to all approved applicants.
• Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
• Ensure apartment is ready for resident to move-in on agreed date.
• Assist management team with other various tasks as required.
• Inspect models and available “market ready”, communicate related service needs to Property Manager.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Distribute newsletters, pamphlets, flyers, etc.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.

Requirements

• Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Successfully pass drug test.
• Strong customer service and marketing skills.
• Ability to work a flexible schedule, including evenings and weekends.
• In addition, proven experience in the following is required:
• Above average organizational and verbal skills.
• Ability to accurately perform basic mathematical functions.
• Two (2) years’ experience in previous relevant customer service.
• Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.
• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Demonstrate strong oral, written and electronic communication skills.
• Must possess a positive attitude and the ability to smile under all circumstances.

Benefits

• Referral Bonus Program
• Health Savings Account
• Low-cost Medical, Dental, Vision
• Employee Assistance Program
• 401K (Traditional & Roth) with Company Match
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Voluntary Life Insurance
• Annual Bonus Program
• Long-Term Disability Insurance
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Bereavement Leave
• Holiday Schedule
• Paid Time Off plans including:
• Floating Holiday
• Advancement opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance