Bentley Systems
Software solutions for infrastructure engineering, design, construction, and operations.
Provide technical support, training, and feedback for Bentley civil engineering software.
23 days ago
Junior (1-3 years)
Full Time
Brisbane, Queensland, Australia
Hybrid
Company Size
5,000 Employees
Service Specialisms
Engineering
Consulting
Design
Project Management
Technical Services
Software Solutions
Asset Management
Infrastructure Design
Sector Specialisms
Cities
Energy
Mining
Transportation
Electric Utilities
Rail
Roads
Water
Role
Description
technical support
issue escalation
software testing
training materials
case management
support liaison
- Promoting and maintaining a high-quality, professional, service-oriented company image among users
- Serving as primary support liaison between Bentley and users.
- Keeping users informed of how and when problems are resolved.
- Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements.
- Appropriately referring issues to other support and quality assurance areas.
- Conveying user feedback to product development staff. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows.
- Providing technical application support to users, answering complex questions on the use of software to design various engineering projects.
- Being involved in any additional follow-up, testing, and troubleshooting.
- Producing training materials and multimedia materials used to train users in the use of the design software.
- Ensure proper case handling as maintaining goal and KPIs
Requirements
microstation
autocad
civil3d
civil engineering
1-5 yrs
communication
- Possessing thorough knowledge of the company’s products and other applications used by users.
- Prior experience with MicroStation, AutoCAD, OpenRoads Designer, InRoads, GEOPAK, or Civil3D strongly preferred
- Excellent written and verbal communication skills
- 1-5 years of experience in CAD design
- Civil Engineering degree preferred
- Strong critical thinking skills and a desire to solve problems
- Fluent or native English Proficiency
- Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
- Less than 5 % travel required.
Benefits
- An attractive salary and benefits package.
- This is a full-time job expected to work 40 hours per week, home-based or hybrid
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1984
Year of Origin
The company was established in 1984, marking the beginning of its journey in providing advanced software solutions for infrastructure.
- Their tools empower engineers, architects, and builders to design, construct, and maintain critical infrastructure worldwide.
- Specialized in industries like water, transportation, energy, and utilities, they offer solutions that span the entire lifecycle of infrastructure projects.
- Bentley’s technology powers projects ranging from bridges and tunnels to railways, roads, and water treatment facilities.
- Notably, Bentley’s acquisition of numerous firms has expanded their capabilities in digital engineering, cloud computing, and AI-powered design.
- The company’s software is used by both private enterprises and public entities to manage complex, large-scale infrastructure initiatives.
- Their flagship product, MicroStation, has become a go-to for 2D and 3D computer-aided design (CAD) modeling.
- Bentley’s growth and success are driven by its commitment to innovation, sustainability, and customer satisfaction, positioning them as a leader in the infrastructure sector.
Culture + Values
- Customer-centric innovation
- Commitment to quality and excellence
- Collaborative and empowering work environment
- Integrity in all interactions
- Passion for innovation and technology
- Focus on delivering sustainable outcomes
Environment + Sustainability
Target 2050
Net Zero Carbon Goal
The company aims to achieve net zero carbon emissions by the year 2050 through comprehensive strategies and innovations.
- Encourage adoption of sustainable infrastructure practices through digital solutions
- Use of digital twins to optimize energy efficiency and reduce carbon footprint
- Reduce environmental impact through smart construction and design technologies
- Support for clients in meeting their sustainability goals
Inclusion & Diversity
- Gender balance in leadership roles and throughout the company
- Strong commitment to building a diverse and inclusive workforce
- Diverse talent pool with ongoing initiatives to increase representation across all levels
- Ongoing efforts to improve employee engagement through inclusive practices