Construction Client Manager (Contract)

Description

• Build out best practices/FAQ to most effectively and consistently help our customers
• Escalate any high-priority customer situations and solve issues
• Curating media and educational content for customers
• Gather feedback from customers and identify trends, pain points, and areas of friction
• Partnering directly with Doxel’s strategic customers’ key stakeholders to demonstrate and prove the impact of Doxel’s products and services
• Being the first responder to Enterprise customer support requests
• Travel 50% to build rapport and drive results with customers
• Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all costs
• Enabling customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams
• Act as a subject matter expert to Doxel’s products while training multiple customer personas
• Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as required
• Foster universal adoption of the Doxel platform
• Lead Monthly and Quarterly Business Reviews with executive stakeholders

Requirements

• Experience working in a multifaceted and evolving environment wearing many hats
• 5+ years in the commercial construction industry. Experience as a project engineer, project manager, scheduler, superintendent, and/or project controls
• Comfortable with modern tools for managing and communicating with customers
• Adaptable to various work settings and strong personal initiative to execute with minimal oversight
• High aptitude and willingness to continually learn new technologies
• Knowledge of processes and procedures followed by general contractors

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance