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Cust Service Order Entry Associate
Onicon Incorporated
Customer Service Order Entry Associate responsible for entering customer orders, building relationships, processing orders, and communicating with customers and internal teams.
16d ago
$50,000
Junior (1-3 years)
Full Time
Largo, FL
Office Full-Time
Company Size
92 Employees
Service Specialisms
Design
Manufacturing
Calibration
Flow Measurement
Energy Measurement
Technical Support
Customer Service
Application Engineering
Sector Specialisms
HVAC
Flow Measurement
Energy Measurement
Commercial
Industrial
Hydronic Systems
Chilled Water
Heating Hot Water
Role
What you would be doing
inventory updates
erp system
customer records
shipping documents
relationships
sales liaison
- Provide updates on inventory levels, order status, tracking, service contracts, and repair orders
- Enter customer orders into ERP system and communicate order confirmation to customers
- Create and maintain customer records with accurate account information
- Produce domestic and international shipping documents
- Handle inbound and outbound customer calls with professionalism and efficiency
- Build and maintain strong business relationships with new and existing customers
- Generate invoices and credit memos for customer orders
- Develop fundamental knowledge of products to ensure customers receive the right solutions for their applications
- Process customer demands and ensures accurate order fulfillment
- Liaise with sales representatives, territory managers, service personnel, inside sales engineers, and production departments
What you bring
excel
crm
erp
problem solving
written communication
aa/as degree
- Ability to multitask effectively in a fast-paced environment
- Exceptional phone communication skills for both inbound and outbound calls
- Excellent problem-solving and time-management skills
- Moderate to advanced skills in MS Office programs (Excel, Word, Outlook)
- Accuracy with numbers and strong attention to detail
- Experience with CRM and ERP systems
- Familiarity with customized databases and service support programs
- High school diploma with 2+ years of experience in a technical customer service environment
- Strong written communication abilities
- AA or AS degree in business or manufacturing
- Proficiency with ERP systems and computer operations
- High level of professionalism when interacting with customers and team members
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be performed as part of the hiring process.
Company
Overview
Founded 1987
Company Establishment
Began addressing challenges in precise fluid measurement for industrial systems.
Revenue Millions
Annual Revenue
Consistently generates revenue in the tens of millions annually.
Acquired 2013
Business Acquisition
First acquired by Harbour Group in 2013, followed by integration into TASI Group.
- Headquartered in Largo, Florida, it has expanded into a global leader in flow and energy metering.
- 提供用于 HVAC、水、蒸汽、气体和压缩空气系统的定制校准电磁、涡轮、超声波、热质量流量计和涡旋流量计。
- Their instruments arrive pre-calibrated and ready for immediate use, reducing installation time and enhancing precision.
- Specializes in hydronic heating/cooling and broader HVAC applications, including exceptional BTU metering solutions.
- Notable for individually wet-calibrating each device, a high standard rarely seen in the industry.
- Integrity
- Innovation
- Collaboration
- Customer Success
- Excellence
Zero Target
Net Zero Commitment
The company has not yet established a specific date for achieving net zero emissions.
- Committed to reducing environmental impact by optimizing operations and products.
- Aims to lower energy consumption, waste, and carbon emissions through strategic goals.
- Offering products that enable clients to monitor and reduce their energy usage.
- does not publicly share specific details or strategies related to its DEI efforts on the provided website or LinkedIn page.
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