HVAC Truck Based Technician Team Lead Mechanic (un)

Description

• Assists with the identification of material needs required for service delivery
• Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction
• Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.
• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
• Assists management with assuring proper field operational disciplines of other Technicians are followed
• Act as contract coordinator for one of our large customer contracts. Coordinating with the scheduling team to ensure the contract is properly staffed. Generating service reports and ensuring customer invoicing is correct. Ordering materials and procuring necessary supplies for planned maintenance and customer shut down/outage windows.
• Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate
• Providing Level 1 technical support and assistance with technical development for others.
• Provides safety awareness and instruction to subcontractors on Johnson Controls work sites
• Properly completes all required project and service documentation.
• Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs
• Completes all training and certifications as required by the company
• Communicates with customers upon arrival and before leaving the work site.
• Escalation points on technical issues and provides on-the-job training for other technicians
• Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
• Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics.
• Ensures ultimate customer satisfaction levels with assigned customers
• Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation
• Provides safety leadership and instruction to all Technicians.
• Regularly provides input on development and training needs of the branch
• Adheres to all Johnson Controls and customer safety standards.
• Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment.
• Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems.

Requirements

• Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
• In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
• Recognized as a Leader by peers while being a coach and mentor within the branch.
• Effective interpersonal skills to represent the company to customers and other outside contacts.
• Viewed as an expert in given field by both employees and customers
• Able to explain technical information to technical and non-technical people.

Benefits

• Employee Assistance Program
• Referral Bonuses
• Competitive Starting Pay
• Global Advancement Opportunities
• Paid Training
• Life Insurance
• Wellness Program
• Company Vehicle (as applicable)
• Comprehensive Benefits
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)

Training + Development

Interview process

Visa Sponsorship

Security clearance