Assists with the identification of material needs required for service delivery
Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction
Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.
Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
Assists management with assuring proper field operational disciplines of other Technicians are followed
Act as contract coordinator for one of our large customer contracts. Coordinating with the scheduling team to ensure the contract is properly staffed. Generating service reports and ensuring customer invoicing is correct. Ordering materials and procuring necessary supplies for planned maintenance and customer shut down/outage windows.
Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate
Providing Level 1 technical support and assistance with technical development for others.
Provides safety awareness and instruction to subcontractors on Johnson Controls work sites
Properly completes all required project and service documentation.
Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs
Completes all training and certifications as required by the company
Communicates with customers upon arrival and before leaving the work site.
Escalation points on technical issues and provides on-the-job training for other technicians
Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics.
Ensures ultimate customer satisfaction levels with assigned customers
Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation
Provides safety leadership and instruction to all Technicians.
Regularly provides input on development and training needs of the branch
Adheres to all Johnson Controls and customer safety standards.
Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment.
Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems.
Requirements
leadership
coordination
coaching
interpersonal
expert
communication
Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
Recognized as a Leader by peers while being a coach and mentor within the branch.
Effective interpersonal skills to represent the company to customers and other outside contacts.
Viewed as an expert in given field by both employees and customers
Able to explain technical information to technical and non-technical people.
Benefits
Employee Assistance Program
Referral Bonuses
Competitive Starting Pay
Global Advancement Opportunities
Paid Training
Life Insurance
Wellness Program
Company Vehicle (as applicable)
Comprehensive Benefits
401(k) savings plan with company match
Short-Term and Long-Term Disability
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.