Director of Facilities

Description

The Director of Facilities reports to the Vice President of Facilities and directly supports the operations for North Carolina/South Carolina, and the Property Managers, Service Managers and Service Teams to ensure a high level of low-cost, value-added maintenance provided consistently in the market. This position is also responsible for implementing and managing capital projects.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Interviewing, hiring, and training associates
• Provide and maintain a forecast of capital funds spending.
• Takes ownership to personally resolve customer problems (or find someone who can).
• Work with contractors to ensure that projects and capital improvements are completed to the specifications and to Van Metre standards.
• Bend/stoop/squat/kneel – Perform routine maintenance/repairs, pick up debris.
• Assures that all associates, contractors, and vendors work in a safe manner, in a clean and organized environment, follow all OSHA (and other regulatory body) requirements, follow all company safety practices, and use personal protective equipment appropriately.
• Coordinates land and ADA surveys and plans implementation for compliance.
• Assists in the introduction of new initiatives, on-going training for existing associates, and participates with the Acquisition department.
• Responsible for training related to the daily responsibilities of a service associate, whether in a classroom or on-site.
• Committed to following-up with customers in all instances in a timely manner.
• Listens well, asks clarifying questions, and checks for agreement with customers.
• Assists CMs in recruiting, interviewing, and retaining maintenance associates.
• Works with Operations, Property Managers (PM) to ensure a high level of low-cost, value-added maintenance is provided consistently in the regions.
• Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance and addressing complaints and resolving problems.
• Works with operations in NC to assess Service Managers (SM) skill levels and makes recommendations for career development plans.
• Conduct annual and semi-annual performance evaluations on direct reports.
• Provides direct feedback to associate to provide growth opportunities
• Responds immediately and acts in conjunction with Operations and People Operations/Risk Management as consultant and coordinator in disaster situations such as hurricanes, earthquakes, tornadoes, floods, snowstorms, fire, and other natural and manmade disasters.
• Addressing complaints and resolving problems
• Reach above shoulders – Perform routine maintenance/repairs, paint, stock and remove equipment.
• Provides written feedback notes outlining the strengths and recommendations for additional training for each new associate to the Vice President Facilities, Director of Operations, NC, and Property Manager.
• Maintains capital project schedules.
• Facilitates on-boarding for all maintenance service positions to inform new associates of Van Metre standards.
• Evaluates and recommends capital improvements. Reports progress of capital projects to management.
• Partner with Operations to provide leadership to the site teams. Both office and service.
• Push or pull – Move equipment, appliances, open and close doors, etc.
• Provide oversight and direction to direct reports in the form of scheduling, job/ project description and mentoring and coaching
• Climb ladders - perform routine maintenance repairs.
• Travels frequently to various communities for on-site meetings, training, inspections, and project management.
• Planning, assigning, and directing work
• Follow-up on training topics in one-on-one or small group environments.
• Coaches and mentors’ team to work together deliver outstanding customer service.
• Identifies top performers at the service manager and service tech levels who are interested in professional growth and develops them by mentoring them in categories beyond the usual skill set of their current position.
• Lifting / carrying – supplies, blowers, ladders, etc.
• Provide guidance and oversight of mechanical equipment operations and inspection processes.
• Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful, listens.
• Participates in Annual Capital Budgeting.
• Coordinates contract documentation.
• Responsible for interviewing Service Manager applicants and, upon request, service team applicants.
• Works with team to analyze common issues, investigate root causes, and adjust services or processes to prevent issues from occurring in the future.
• 30, 60, 90-day on-site follow-up of new hires to monitor progress or address issues.
• Provide contract oversight.
• Ensures quality standards are maintained at all locations.
• Provide emergency assistance.
• Assists with the coordination and oversight of purchasing through vendor pricing negotiations.
• Assists with maintaining Van Metre standards.
• Trains new company initiatives to corporate and site associates.
• Recommends continued education programs for new hires to enhance their knowledge or skills required for the job.
• Grasping/turning – Handle tools and equipment; perform routine maintenance and repairs, phone.
• Assist onsite Service Manager, as needed.
• Review and oversight of service tickets, make ready units and preventive maintenance program in LEO247 and Yardi for the assigned portfolio.
• Participates in 5-year capital budgeting.
• Negotiates pricing and contracts with contractors and subcontractors.
• Provides specific feedback to PMs/Director Operations on under-performing associates.
• Assist with acquisitions, as needed.
• Ensures community standards are met by conducting semi-annual independent physical inspections of all areas to evaluate conditions. Conducts follow-up meetings.
• Coordinates lien waivers, warranties, and certificates of insurance throughout the project.
• Assists in vendor and company purchasing compliance.
• Supervise any assigned floating maintenance positions.
• Participates in the design, development, and delivery of career development plans for site associates.

Requirements

Van Metre Core Values

*Note: Lifting and carrying weights exceeding 50lbs. is often best accomplished with assistance from one or more people.

• Have frequent need (66% to 100% of time) to perform the following activities:
• Between 25-75 lbs. – constant need (66% to 100% of time)
• Over 150 lbs. – rare need (less than 1% of time)
• Between 1-25 lbs. – constant need (66% to 100% of time)
• Current Certified Pool Operator Certification preferred
• High school diploma or general education degree (GED); or five years related maintenance and construction experience and/or training; or equivalent combination of education and experience.
• Universal EPA Certification preferred (if not, this must be obtained within six months of start date)
• AA degree, or BS/BA.
• Must travel a minimum of 50% of the time and up to 75% of the time
• Three to five years’ experience in the property management industry.
• Basic PowerPoint skills. Ability to quickly learn and work with company specific software in a reasonable time.
• Advanced situational judgment – ability to know what is needed to satisfy the customer.
• Valid driver’s licenses.
• Constant need (66% to 100% of time) to be on feet.
• Climb stairs – Routine duties require access to 2nd and 3rd floor apartments.
• Between 75–150 lbs. – Rare need (less than 1% to 33% of time)
• Yardi, Microsoft SharePoint.
• Intermediate MS Word, MS Outlook, and MS Excel skills.
• Finger dexterity – Handle tools and equipment, perform routine maintenance and repairs.
• Demonstrates commitment to deliver outstanding customer service.

Benefits

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

• Salary: $125,000 - $130,000 per year (Pay is commensurate with experience, education, training, and skills)
• Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities
• Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company
• Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches
• Wellness: Annual Wellness Reimbursement of up to $900
• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave

Training + Development

Interview process

Visa Sponsorship

Security clearance