Field Service Technician - Replacement Windows

Description

• Provide post-sales support for Infinity windows and doors.
• Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
• Make sound decisions that impact the company from a financial standpoint.

Requirements

• Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
• Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
• Excellent social skills; ability to deliver a difficult message and manage customer expectations.
• Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
• Laptop or iPad provided
• Excellent driving record and valid driver's license on an ongoing basis
• Excellent organizational skills to effectively handle weekly work schedules.
• Dependable, proven work ethic and a self-starter.
• Shown experience with installing replacement windows and doors.
• A positive can-do attitude with the ability to think outside the box to resolve service issues.
• High school diploma or equivalent experience
• Excellent computer skills

Benefits

• Company vehicle provided
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)

Training + Development

Interview process

Visa Sponsorship

Security clearance