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IS Technical Support
Tate
Tate provides innovative access flooring solutions for commercial, industrial, and data center sectors.
Provide infrastructure and end-user support to the organization, ensuring services meet agreed-upon SLAs and health and safety guidelines.
Provision new assets/replacement assets, maintain adequate site stock levels while ensuring accurate recording of assets within the IT Asset register
Fault-finding and maintaining servers, PC's, network infrastructure hardware and software (including laptops) used in the organisation.
Monitor, update and escalate calls to ensure Service Levels are achieved.
Undertake any training provided by the organisation.
In a business-like manner accurately log details of reported Incidents and Service Requests.
Document in the IT Service Desk, according to the standards of the organisation, any system changes, updates, and modifications released while carrying out the role.
Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines.
Ensure all IT activities are compliant with the Kingspan IT manual and any activities falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate.
Be an ambassador for the IS department, actively promoting the use of IS toolset where applicable within the business.
What you bring
active directory
powershell
microsoft sql
windows server
android experience
o365
Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative.
Possess an enthusiastic, energetic and can-do approach to customer service and solution delivery.
Fundamental understanding of Active Directory User administration
Microsoft scripting technologies including PowerShell, VBA, and VBScript.
In depth experience in desktop support for Windows 10/11, IOS, Android and printers.
Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive.
Advanced Windows Server.
Knowledge and experience of Microsoft SQL (DBA and/or T-SQL).
Full driving licence with the ability to travel as and when required.
Must demonstrate a good attitude to work and be flexible to challenges and changes.
Working knowledge of the O365 Suite, Exchange Online, O365 Administration, Azure Experience in an ITIL Ticketing system, managing, creation and solving Issus/Requests within an outlined and timely manner.
Fundamental understanding of Network troubleshooting, able to identify reasons for loss in connectivity and slowness and solve with relevant solutions.
Have a working knowledge of Windows server.
Advanced knowledge of Citrix and/or Windows Terminal Services.
Benefits
We know a work/life balance is important, which is why we offer 25 days' holiday entitlement each year.
We are People Passionate and offer our employees unrestricted access to an Employee Assistance Programme and have dedicated MHFA representatives across the business.
We are proud to offer competitive salaries, bonus opportunities and generous pension contributions.
We are part of the global Kingspan Group, which means direct access to careers opportunities worldwide!
Getting to know your colleagues on a personal level is easy with social events scheduled throughout the year.
Unrivalled training and development opportunities. We prioritise developing both you and your career.
Corporate volunteering with paid time off to give back to our local community.
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
yes, as part of the company's commitment to equality, diversity and inclusion.
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