Field Service Engineer, Additive Manufacturing

Description

• Train customers, end users, and partners on safe and effective equipment use and maintenance best practices
• Manage escalations from the team and customers, providing timely resolution and support.
• Install, commission, maintain, and repair 3D printers and related equipment at customer sites
• Partner with customers to deeply understand their needs, engineering challenges, and problem sets.
• Maintain accurate service records, including repairs, parts usage, and customer interactions
• Troubleshoot and resolve technical issues using tools such as multimeters, oscilloscopes, calipers, and wiring diagrams
• Develop and maintain workflows and release environments in collaborative platforms (e.g., SharePoint, ARENA, Jira).
• Perform preventive maintenance, diagnostics and repairs on 3D printing systems and supporting infrastructure, including HVAC and compressed air systems
• Perform preventative maintenance (PM), diagnostics, hardware repairs, calibrations, and software/firmware updates
• Follow all safety, security, lab, and manufacturing protocols
• Collaborate with engineering on escalated issues and provide field feedback to drive product improvements
• Develop or refine technical service procedures and documentation
• Support cross-functional stakeholders and operations teams with technical insights during customer interactions and lifecycle management
• Assemble, test, and calibrate mechanical, electrical, and pneumatic

Requirements

• Strong organizational skills and ability to work independently in dynamic environments
• Minimum 5 years operating, maintaining, or repairing complex machinery in lab or manufacturing environments
• Experience servicing 3D printers, specifically HP Multi Jet Fusion (MJF) series
• Understanding of enterprise networks, OS management, and printer IT integration
• Minimum 3 years of hands-on experience in field service, technical support, or machine repair roles
• Proficient technical writing skills for documenting systems, procedures, and troubleshooting guides
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Knowledge of 3D printing materials (thermoplastics, photopolymers, metals, ceramics)
• Basic CAD experience and ability to interpret technical drawings
• Valid driver’s license with a clean driving record to support offsite deployments
• Experience servicing industrial, semiconductor, optics, or precision manufacturing equipment
• Excellent collaboration skills with the ability to work effectively across engineering and field operations teams
• Willingness to travel up to 50% domestically and internationally for field operations, integration events, customer support and testing
• Proven ability to service, troubleshoot, and repair HVAC and compressed air systems in industrial or manufacturing environments
• U.S. Citizenship required due to ITAR regulations & the ability to obtain and maintain a Department of Defense (DoD) security clearance
• Familiarity with additive manufacturing technologies (FDM, SLS, SLA)
• Bachelor’s degree in Engineering, Computer Science, Mechatronics, or related field; may substitute equivalent hands-on experience in lieu of a degree
• Experience with service management tools and platforms
• Must be able to lift up to 30 lbs. and wear appropriate PPE [as required]
• This role requires an on-site presence
• Strong troubleshooting skills in mechanical, electrical, or pneumatic systems (mastery in at least one area preferred)
• Proficiency with diagnostic tools (e.g., multimeters, oscilloscopes, calibration devices)
• Military service or startup experience is a plus

Benefits

• Extremely generous company holiday calendar, including a holiday hiatus in November, & December.
• Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
• 401(k) Retirement Savings Plan to invest in your long-term retirement goals
• Critical Illness insurance
• Equity grants for new hires
• Accident insurance
• Lifestyle Spending Account
• Generous Parental Leave
• Mental Health Resources: We provide free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available to you as well.
• We offer comprehensive medical, dental, and visions plans
• Unlimited PTO
• Hospital Indemnity insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance