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PC Support Technician
Akima
PC Support Technician responsible for managing, maintaining, and securing all company-owned electronic equipment and IT infrastructure in a secure environment.
21d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Brownsville, TX
Onsite
Company Size
1,500 Employees
Service Specialisms
Engineering
Construction
Project Management
Technical Services
Consulting
Operations & Maintenance
Logistics
IT Services
Sector Specialisms
Facilities & Ground Logistics
Information Technology
Aerospace Solutions
Protective Services
Systems Engineering
Mission Support
Government Security Operations
Detention Management Operations
Role
What you would be doing
it deployment
maintenance plan
it management
it support
network setup
on-call support
- Oversee installation, maintenance, and biometric setup of Key Watcher systems.
- Perform preventive maintenance on security radios, including hardware and programming updates.
- Responsible for managing, maintaining, and securing all company-owned electronic equipment and IT infrastructure. This includes computers, laptops, key control systems, biometric hardware, security radios, and networking components. The position requires technical expertise and operational awareness to ensure continuous IT support and compliance with federal IT security and privacy regulations. The IT Administrator serves as a liaison to ICE IT and travels to other facilities as needed to support operations and new startups.
- Develop and implement a preventative maintenance plan for IT systems.
- Run and organize company owned IT cabling and networking throughout the facility.
- Procure, configure, and deploy IT equipment for approved employees.
- Obtain and maintain a DHS/ICE government clearance.
- Communicate and coordinate with ICE IT regarding ICE system issues.
- Educate AIP staff on the confidentiality of PII and federal privacy requirements.
- Provide on-call technical support and emergency response as needed.
- Maintain all company-issued electronics including desktops, laptops, printers, and IT accessories.
- Travel as needed to support IT setup, training, and startup operations.
- Perform regular Key Watcher preventive maintenance and coordinate with manufacturer support
- Provide IT support and preventive maintenance for Secure Track and Top Shelf Program.
- Take responsibility for IT performance and asset management.
- Track all government-furnished IT equipment within the facility hardwire infrastructure
- Conduct VAV booth inspections and minor electronic diagnostics or repairs.
- May be required to travel as needed.
- Ensure all company systems and software is current and compliant with IT security requirements
What you bring
it systems
troubleshooting
secure systems
degree
communication
experience
- Experience with secure systems such as biometric access, key control, and VAV electronics preferred.
- Maintain current/physical residence in the continental United States.
- Strong knowledge of IT systems including Windows OS, networking, and peripheral devices.
- Proficient in troubleshooting, preventive maintenance, and hardware/software diagnostics.
- Associate or bachelor’s degree in information technology, Computer Science, or related field.
- Pass a medical examination and meet health requirements.
- At least 18 years of age.
- Pass a criminal background and consumer credit check (no criminal record).
- Familiar with Key Watcher systems and biometric registration.
- Ability to work in a secure environment and respond to urgent IT issues.
- Ability to interpret and follow federal IT privacy, security, and operational protocols.
- US citizen or a person lawfully admitted into the United States for permanent residence and have resided in the U.S. for at least the last five years.
- Skilled in running network and communication cable.
- Pass all pre-employment and random drug tests.
- Possess a valid driver’s license.
- Minimum of 2 years of professional IT support experience.
- Ability to manage and troubleshoot IT systems with minimal supervision.
- Working knowledge of radio communications hardware and firmware.
- Strong communication, organizational, and documentation skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check
- consumer credit check
- dhs/ice government clearance
- pre-employment and random drug tests
- medical examination and health requirements
Company
Overview
- Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors.
- Serves a broad spectrum of industries, including energy, infrastructure, and water resources.
- Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions.
- Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets.
- Approach is deeply collaborative, often working alongside government agencies and other key partners.
- Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities.
- Focus on operational excellence makes it a go-to partner for government and private sector organizations.
- Operate with honesty, transparency, and fairness.
- Foster teamwork and value the diverse perspectives of our people.
- Dedicated to delivering creative solutions and continuous improvement.
- Strive to exceed customer expectations in all that we do.
- Consistently deliver high-quality services and strive for continuous growth and development.
Net Zero by 2050
Long-term Sustainability Goal
Achieving Net Zero emissions by 2050 reflects a commitment to combating climate change and reducing the carbon footprint.
- Committed to reducing environmental impact and fostering sustainable practices across operations.
- Supports energy efficiency initiatives and implements waste reduction practices in operations.
- Encourages environmental responsibility and sustainable practices across the supply chain.
- Committed to fostering a diverse and inclusive workforce by ensuring equal opportunities for all employees.
- Values diverse perspectives and strives to create an inclusive workplace culture.
- Has set specific goals to increase diversity at all levels of the organization.
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