Protects people and property via life‑safety, security, communication & electrical systems.
The Service Manager will be responsible for overseeing the service department of an assigned Division, including supervising, training, and developing technicians, service coordinators, billing coordinators, and dispatchers. Core duties involve scheduling, executing, billing, and completing service, warranty, and emergency jobs, as well as conducting timely service inspections and resolving system deficiencies.
Financial stewardship is a key part of the role, requiring the development of budgets, meeting revenue and gross‑margin targets, delivering projects within budgeted costs, and performing monthly performance analysis for management. Additional responsibilities include efficient asset management, building a high‑performance culture through reviews and development initiatives, manpower planning, supporting cash collections, and ensuring safety compliance across the team.
Sciens Building Solutions is looking for a Service Manager who can act as a positive change agent, driving high customer satisfaction while leading a service and back‑office team during a period of exciting growth. This role is suited for someone with experience managing teams in fire detection, protection, security, or electrical industries and who wants ownership of a Division service management function within a vibrant national organization.
Ideal candidates have two to five years of service operations management experience in fire detection, fire protection, security, or electrical environments, and possess strong communication skills for interacting with leadership, staff, customers, and vendors. They should demonstrate leadership, technical knowledge of fire alarm and suppression systems, proficiency with NFPA and OSHA standards, a solid grasp of P&L statements, NICET Level II certification, a valid driver’s license, and the ability to attract, develop, and retain talent.
Sciens offers a competitive salary ranging from $75,000 to $100,000 based on experience, along with a comprehensive benefits package that includes paid time off, holidays, 401(k) matching, short‑ and long‑term disability, medical, dental, and vision plans, life insurance, and company‑provided cell phone, laptop, and vehicle. The company also provides professional career development opportunities.