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Scotsman Hospitality

Deputy General Manager

Company logo
Scotsman Hospitality
Eclectic hospitality operator managing venues from hotels and restaurants to bars, cinemas, clubs worldwide.
Assist in sales growth, cost control, service standards and staff development.
7d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Glasgow, Scotland, United Kingdom
Onsite
Company Size
550 Employees
Service Specialisms
Hospitality
Retail
Property Development
Design
Shopfitting
Venue Management
Events Management
Hotels & Apartments
Sector Specialisms
Hospitality
Retail
Property Development
Design
Restaurants
Hotels
Nightclubs
Pubs
Role
What you would be doing
customer service
sales growth
service standards
staff development
shift management
unit oversight
  • Ensuring consistently excellent customer service is delivered.
  • Supporting sales growth.
  • Managing service standards and staff development.
  • Accountability for specific shifts and the full unit in the absence of senior management.
What you bring
communication
leadership
teamwork
experience
shift work
  • The ability to communicate at all levels
  • Great leadership skills and enjoy working as part of a team in a social environment.
  • Experience in a similar role.
  • Availability to work shifts, including evenings and weekends as per business needs.
Benefits
  • Access to Scotsman Perks Benefits Portal.
  • Staff meals on duty.
  • TRONC electronic tips – Our staff keep 100% of tips earned in venues.
  • Head Office Development Days.
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • Career development through our Scotsman Steps training programme.
  • 30% off of food and cinema tickets in all of our venues across Scotland.
  • Flexible working opportunities.
  • Hotel and Apartment discounts.
Training + Development
Information not given or found
Company
Overview
Culture + Values
  • A people & places approach – combining the right people with the right property to create lasting impressions
  • Fearless leadership and bright go‑getters driving a bold & brave approach to building brands and venues
  • Focus on delivering customer experiences that challenge the status quo
  • Maintaining standards across diverse venues via transparent, accountable operational tools (e.g. SafetyCulture roll‑out)
Environment + Sustainability
2045 Target
Net-Zero Commitment
Aligned with Scotland's ambitious goal to achieve a net-zero hospitality sector by 2045.
  • Solar panels installed on Saltire House roof and on-site vegetable and herb garden.
  • Multiple venues (e.g., The Gordon Arms, Oak Tree Inn) prioritize circular economy and net-zero decision-making.
  • Engagement in Scotland’s national drive toward net-zero hospitality sector aligned with Scotland’s 2045 target.
  • Use of practical sustainability guidance from Scotland Food & Drink Partnership to align with net-zero commitments.
Inclusion & Diversity
  • No publicly available strategy or data related to DEI found on official and LinkedIn sources.
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