Resident Relations Specialist

Description

Key duties involve responding to resident complaints, supporting move‑outs, managing lease renewals, assisting with rent payments, inspections, parking and pet registrations, handling parcels and service requests, and coordinating resident events.

• Respond to and resolve resident complaints and service issues.
• Support residents during move‑out, including notices and transfers.
• Manage lease renewal process via phone and online, finalizing agreements.
• Monitor resident retention and assist with any resident needs.
• Facilitate online rent payments, move‑in/out inspections, and parking/pet registrations.
• Handle parcel deliveries, enter service requests, and answer related questions.
• Communicate policy violations and send resident communications.
• Coordinate and plan resident events and functions.

Requirements

The Resident Relations Specialist is responsible for enhancing resident retention and experience by managing the entire lease renewal process and aiming to maximize renewals. The role requires strong problem‑solving skills and a commitment to exceeding service goals.

Successful candidates are goal‑driven, adaptable to a fast‑paced environment, and excel at problem solving and teamwork. A PA real‑estate license is preferred, and at least two years of customer‑service experience in a similar fast‑pace setting is required.

Applications are accepted until 01/15/2024, with rolling consideration thereafter. All candidates must complete pre‑employment screening, and AIR is an equal‑opportunity employer committed to diversity and non‑discrimination.

• Goal‑driven, delivers exceptional customer service.
• Adaptable to fast‑paced, shifting priorities.
• Strong problem‑solving and collaborative teamwork.
• Preferred PA real‑estate license; 2+ years customer‑service experience in fast‑pace environment.
• Proven sales background with ability to meet/exceed goals.
• Proficient in English (read, write, speak).

Benefits

Compensation includes a base pay of $18.00 to $23.00 per hour plus monthly renewal commissions. Additional perks are extended time‑off during slower periods, a 25 % rent discount at any AIR community, and the option to live onsite with zero commute.

The position is based at The Sterling Apartments, a 500‑plus‑unit community in the Rittenhouse neighborhood of Philadelphia, PA, located in the heart of Center City with easy access to the city’s culture and history.

Benefits include a 401(k) plan with up to 6 % employer match, paid time off (vacation, sick, 14 holidays), medical/dental/vision and life insurance, HSA/FSA options, short and long‑term disability, and a 25 % rent discount. Additional offerings are paid parental leave up to 16 weeks, tuition assistance, up to 100 % reimbursement for certifications, commuter benefits, pet insurance, consumer discounts, and paid community‑service hours.

• Reliable transportation and flexible schedule during office hours.
• Base pay $18–$23 per hour plus monthly renewal commissions.
• 25 % rent discount at any AIR community.
• Option to live onsite with zero commute.
• Extended time‑off during slower periods.
• 401(k) with up to 6 % employer match.
• Paid time off: vacation, sick, 14 holidays, plus 15 hours community service.
• Medical, dental, vision, life insurance, HSA/FSA, short/long‑term disability.
• Paid parental leave up to 16 weeks.
• Tuition assistance and up to 100 % certification reimbursement.
• Commuter benefits, pet insurance, consumer discounts.
• Ongoing professional development and leadership training.

Training + Development

Interview process

Visa Sponsorship

Security clearance