Monitor system alerts and respond to incidents or service disruptions.
Provide mentorship, task prioritization, and performance feedback to team members.
Run a sequence of daily, weekly, and monthly billing operations tasks that accomplish billing processes including invoicing, payments, refunds, etc.
Train internal users and support adoption of system features.
Understand SOX controls and act as control owner. Ensure controls are kept current, adhered to and are audited on a regular basis. Work with internal and external audit teams to perform and document audits.
Proactively identify and implement process improvements and automation opportunities.
Develop and maintain SOPs, user guides, and documentation.
Lead platform upgrades, new feature rollouts, and testing (UAT).
Analyze data in databases, reports, logs, logging tools and other sources to help identify and assess the impact of production issues.
Oversee regular audits of system performance, data integrity, and security.
Manage system configuration, user access/roles, workflows, and integrations.
Act as the primary administrator for loan management and billing/payment systems
Collaborate with vendors and internal stakeholders to troubleshoot issues and improve system functionality.
Serve as the liaison between business teams (finance, ops, customer service) and technical teams.
Requirements
bachelor’s
apis
sql
excel
zuora
7+ yrs
Strong analytical and problem-solving abilities.
Bachelor’s degree in computer science, Software Engineering, Information Systems, or equivalent
Understanding of APIs, system integrations, and data flows between platforms.
Experience with Reporting tools or scripting languages is a plus.
Proficiency in Excel reporting, SQL, and Business Intelligence software tools
Working experience with Zuora (workflows) or other financial applications is a strong plus
7+ years of experience administering enterprise loan management or billing/payment platforms.
Excellent communication and stakeholder management skills.
Strong understanding of loan servicing workflows, billing and payment processes.
Benefits
Onsite health clinic, gym, gaming tables
Free daily lunch and drinks on site
401(k) + Employer Match
Medical/dental/vision/life coverage & 24/7 Medical Hotline
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Hybrid in office, 4 Days a week
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2003 Emergence
Independent Company
The company emerged as an independent entity in 2003 following its bankruptcy.
5.4 GW Capacity
Planned Power Generation
Develops large-scale natural gas plants with a planned 5.4 GW combined-cycle capacity for data centers by 2029.
2006 Acquisition
Texas Genco
Milestone acquisition of Texas Genco in 2006 expanded its operational capabilities.
2009 Purchase
Reliant Energy
Acquisition of Reliant Energy in 2009 strengthened its market presence.
Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage.
Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint.
Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration.
Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments.
Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.
Culture + Values
Protecting People and the Environment — comprehensive training, rigorous protocols, continuous improvement
Delivering reliable, innovative energy solutions and strong community engagement
Upholding ethical standards, transparency in reporting, and accountability
Investing in R&D, digital transformation, strategic partnerships to drive progress
Environment + Sustainability
50% Reduction
GHG Emissions Cut
The company has achieved a 50% reduction in greenhouse gas emissions from a 2014 baseline.
44% Drop
Emissions Reduced
Emissions dropped significantly from 61 MtCO₂e in 2014 to 34 MtCO₂e in 2021, representing a 44% reduction.
$900M Bond
Sustainability-linked Financing
Issued a $900 million Sustainability-Linked Bond tied to reducing emissions to 31.7 MtCO₂e by 2025.
Net-Zero by 2050
Carbon Emissions Target
Aims to achieve net-zero carbon emissions by 2050, aligning with global climate goals.
SBTi‑approved, 1.5 °C‑aligned emissions targets
Recognized by SEAL Awards for reducing GHG by 55% from 2014 baseline and expanding low‑carbon retail offerings
Inclusion & Diversity
30% Women
Board Diversity
Ensures at least 30% of board members are women.
3-Year Cycle
Pay Equity Study
Gender and race pay equity study conducted every 3 years, ensuring equitable results after controlling for key factors.
100% Completion
Bias Training
All employees, including executives, have completed unconscious bias training.
Evaluated and revised job postings to eliminate 4‑year degree requirements and gendered language
Cross-functional 21-member team led by CEO delivering actionable DEI recommendations