Technical Support Specialist at Remarcable in Omaha, Nebraska, United States | Kablio

Role

Description

issue resolution

data analysis

data integration

workflow optimization

exchange monitoring

saas support

The Technical Support Specialist works with the Customer Success Team and end users to identify, communicate, and resolve workflow issues and common questions, with a strong focus on SaaS cloud support. Responsibilities include setting up data flows, cleansing data, monitoring daily information exchanges, alerting the team to issues, creating documentation, and proposing IT solutions based on client needs.

Diagnose and resolve issues for internal and external customers using documented procedures and structured troubleshooting.
Own customer cases end‑to‑end, focusing on root‑cause identification, clear communication, and timely resolution.
Analyze, manipulate, and configure data with Microsoft Excel and SQL to investigate issues and support system corrections.
Partner with internal technical and client teams to design, troubleshoot, and resolve data exchange and integration challenges, especially with common ERP systems.
Proactively evaluate and refine workflows to eliminate inefficiencies, reduce risk, and improve system reliability.
Monitor daily electronic data exchanges, identify anomalies or failures, and drive issues to resolution before downstream impact.
Develop and continuously improve technical documentation to enable faster issue resolution and increased client self‑service.

Requirements

saas support

excel

data management

cs degree

tech‑savvy

communication

Experience in a SaaS support environment.
Advanced Excel and data‑management skills.
Strong verbal and written communication abilities.
Quick learner, tech‑savvy, and able to adapt to new systems.
Bachelor’s degree in Computer Science or related IT field (preferred).
Prior experience in construction or distribution industries (a plus).
Curious problem‑solver with a client‑service mentality.
Excellent organization, multitasking, and remote‑work capabilities.

Benefits

The role is full‑time, in‑person, and non‑exempt, offering standard healthcare benefits, two weeks of PTO per year, and a salary range that includes additional compensation components such as bonuses and medical coverage.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$15M Series A

Funding Round

Backed by Insight Partners in June 2025 to drive AI innovation and supplier integrations.

40% Market Share

Top Contractors Served

Serves over 40% of the nation’s top 50 electrical contractors.

400+ Suppliers

Integrations

Integrates with 400+ suppliers and 25 accounting systems.

2025 Award

Product Recognition

Awarded EC&M Product of the Year 2025 for AI-driven procurement tools.

Born from the frustrations of former foremen, purchasers, and project managers, the platform was crafted ‘by contractors for contractors’ to tackle chaotic material workflows.
Founded in 2018 and headquartered in Cleveland, it has grown into a trusted partner for top electrical and trade contractors.
Its AI engine automates suggestions (Smart Carts), inventory transfers (AutoStock), and pricing checks (InvoiceSense)—unusual intelligence baked right in.
Remarcable bridges field, warehouse, office, prefab, and accounting teams under one unified, mobile-first interface—making every job run smoother.

Culture + Values

We believe in creating meaningful and lasting impact through innovation.
We are committed to transparency, collaboration, and integrity in everything we do.
Our team thrives on continuous learning, growth, and knowledge-sharing.
We are customer-obsessed and deliver results that exceed expectations.
We embrace challenges as opportunities for improvement and innovation.
We cultivate a culture of inclusion where diverse perspectives are valued and celebrated.

Environment + Sustainability

25% Paper Usage

Reduced Usage

采用了新技术和协议，成功减少了25%的纸张使用。

15% Energy

Efficiency

通过节能灯和其他措施，整体能源消耗减少了15%。

50% Sustainable Materials

Ethical Sourcing

50%的供应链现在使用环保材料，展现了对可持续性的承诺。

80% E-Waste Recycling

Circular Economy

通过回收和重新利用80%的电子废物，支持循环经济。

Committing to achieve net-zero carbon emissions by 2030.

Inclusion & Diversity

50% gender parity

Leadership Roles Target

Aiming for equal representation in leadership positions by 2025.

45% workforce

Underrepresented Groups

Over 40% of employees belong to historically underrepresented groups.

30% women in tech

Target Growth

Increasing female representation in technical roles over the next two years.

Pay equity focus

Fair Compensation

Ensuring equal pay across all levels through ongoing analysis.

Implemented regular diversity and inclusion training for all employees.

Articles

Remarcable raises $15 million Series A to modernize construction procurement

Remarcable Integrations

About Remarcable (career info & mission)

Role

Description

issue resolution

data analysis

data integration

workflow optimization

exchange monitoring

saas support

Diagnose and resolve issues for internal and external customers using documented procedures and structured troubleshooting.
Own customer cases end‑to‑end, focusing on root‑cause identification, clear communication, and timely resolution.
Analyze, manipulate, and configure data with Microsoft Excel and SQL to investigate issues and support system corrections.
Partner with internal technical and client teams to design, troubleshoot, and resolve data exchange and integration challenges, especially with common ERP systems.
Proactively evaluate and refine workflows to eliminate inefficiencies, reduce risk, and improve system reliability.
Monitor daily electronic data exchanges, identify anomalies or failures, and drive issues to resolution before downstream impact.
Develop and continuously improve technical documentation to enable faster issue resolution and increased client self‑service.

Requirements

saas support

excel

data management

cs degree

tech‑savvy

communication

Experience in a SaaS support environment.
Advanced Excel and data‑management skills.
Strong verbal and written communication abilities.
Quick learner, tech‑savvy, and able to adapt to new systems.
Bachelor’s degree in Computer Science or related IT field (preferred).
Prior experience in construction or distribution industries (a plus).
Curious problem‑solver with a client‑service mentality.
Excellent organization, multitasking, and remote‑work capabilities.

Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$15M Series A

Funding Round

Backed by Insight Partners in June 2025 to drive AI innovation and supplier integrations.

40% Market Share

Top Contractors Served

Serves over 40% of the nation’s top 50 electrical contractors.

400+ Suppliers

Integrations

Integrates with 400+ suppliers and 25 accounting systems.

2025 Award

Product Recognition

Awarded EC&M Product of the Year 2025 for AI-driven procurement tools.

Born from the frustrations of former foremen, purchasers, and project managers, the platform was crafted ‘by contractors for contractors’ to tackle chaotic material workflows.
Founded in 2018 and headquartered in Cleveland, it has grown into a trusted partner for top electrical and trade contractors.
Its AI engine automates suggestions (Smart Carts), inventory transfers (AutoStock), and pricing checks (InvoiceSense)—unusual intelligence baked right in.
Remarcable bridges field, warehouse, office, prefab, and accounting teams under one unified, mobile-first interface—making every job run smoother.

Culture + Values

We believe in creating meaningful and lasting impact through innovation.
We are committed to transparency, collaboration, and integrity in everything we do.
Our team thrives on continuous learning, growth, and knowledge-sharing.
We are customer-obsessed and deliver results that exceed expectations.
We embrace challenges as opportunities for improvement and innovation.
We cultivate a culture of inclusion where diverse perspectives are valued and celebrated.

Environment + Sustainability

25% Paper Usage

Reduced Usage

采用了新技术和协议，成功减少了25%的纸张使用。

15% Energy

Efficiency

通过节能灯和其他措施，整体能源消耗减少了15%。

50% Sustainable Materials

Ethical Sourcing

50%的供应链现在使用环保材料，展现了对可持续性的承诺。

80% E-Waste Recycling

Circular Economy

通过回收和重新利用80%的电子废物，支持循环经济。

Committing to achieve net-zero carbon emissions by 2030.

Inclusion & Diversity

50% gender parity

Leadership Roles Target

Aiming for equal representation in leadership positions by 2025.

45% workforce

Underrepresented Groups

Over 40% of employees belong to historically underrepresented groups.

30% women in tech

Target Growth

Increasing female representation in technical roles over the next two years.

Pay equity focus

Fair Compensation

Ensuring equal pay across all levels through ongoing analysis.

Implemented regular diversity and inclusion training for all employees.

Articles

Remarcable raises $15 million Series A to modernize construction procurement

Remarcable Integrations

About Remarcable (career info & mission)